Business Banking Operations Specialist
2 weeks ago
Company Overview
West Gate Bank is a family-owned community bank established in 1968, dedicated to providing exceptional personal service and meeting the banking needs of its customers.
Job Summary
We are seeking a Business Banking Operations Specialist to join our team. This full-time on-site role involves working with existing and potential customers, making sound decisions regarding their financial needs, and adhering to bank policies and procedures.
Key Responsibilities
- Provide exceptional customer service and support to existing and potential customers.
- Make informed decisions regarding customer financial needs while adhering to bank policies and procedures.
- Train customers on the use of products such as Banno Business, Desktop Teller, and Positive Pay.
- Work effectively under pressure, meeting deadlines and maintaining a high level of accuracy and attention to detail.
- Maintain confidentiality and demonstrate strong communication and customer service skills.
Requirements
- 1-3 years of experience in retail banking or business banking.
- ACH experience or accreditation is desired.
- Motivated self-starter with strong organizational skills and ability to work well under pressure.
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