Retail Banking Specialist

4 days ago

Brick Township NJ USA, United States TD Bank Full time
Job Description

Job Title: Retail Banker II Float

Job Summary:

We are seeking a highly skilled and customer-focused Retail Banker II Float to join our team. As a Retail Banker II Float, you will be responsible for delivering exceptional customer experiences, building relationships, and providing financial solutions to our customers.

Key Responsibilities:

  • Act as a subject matter expert in personal banking and business banking, providing advice and guidance to customers
  • Make product recommendations based on customer needs and provide solutions to meet their financial goals
  • Utilize customer relationship management tools to proactively identify customer solutions and lead-focused outbound sales activities
  • Evaluate issues, errors, and problems based on practices and existing precedents or procedures
  • Build working relationships with customers and related teams
  • Participate in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise
  • Engage in conversations with customers about loan products and facilitate the application intake
  • Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Requirements:

  • HS Diploma or GED required; 2-year degree preferred
  • 2+ years of related experience required
  • Teller experience (Preferred)
  • Cross-trained to take customer transactions
  • Requires agility, teamwork, and flexibility to adapt to different locations and environments
  • Must be able to do same-day travel to multiple work locations within a designated region or area
  • Superior customer service skills
  • Strong organization skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with the ability to be concise, clear, and consistent
  • Demonstrated effective problem-solving skills
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Proficient in Microsoft Office
  • Ability to provide community services, including, but not limited to, Financial Education classes
  • Notary License (Preferred)

What We Offer:

At TD Bank, we offer a competitive compensation package, including a base salary and variable compensation/incentive awards. We also offer a comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and banking benefits and discounts.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system.

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