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Retail Banking Specialist
2 months ago
Job Title: Retail Banker II Float
Job Summary:
We are seeking a highly skilled and customer-focused Retail Banker II Float to join our team. As a Retail Banker II Float, you will be responsible for delivering exceptional customer experiences, building strong relationships with customers, and providing expert advice on personal banking solutions.
Key Responsibilities:
- Act as a subject matter expert in personal banking and business banking, providing advice and guidance to customers on financial products and services.
- Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
- Utilize Customer Relationship Management tools to proactively identify customer needs and provide solutions.
- Make product recommendations based on customer needs, highlighting features and benefits that support customers through challenging times and life events.
- Participate in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise.
- Engage in conversations with customers about loan products, facilitating the application intake.
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Requirements:
- HS Diploma or GED required; 2-year degree preferred.
- 2+ years of related experience required.
- Teller experience (Preferred).
- Cross-trained to take customer transactions.
- Requires agility, teamwork, and flexibility to adapt to different locations and environments.
- Must be able to do same-day travel to multiple work locations within a designated region or area.
- Superior customer service skills.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with the ability to be concise, clear, and consistent.
- Demonstrated effective problem-solving skills.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Proficient in Microsoft Office.
- Ability to provide community services, including, but not limited to, Financial Education classes.
- Notary License (Preferred).
What We Offer:
TD Bank is committed to providing a comprehensive compensation package, including a competitive salary, variable compensation, and a range of benefits, including health and well-being benefits, savings and retirement programs, paid time off, and career development opportunities.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system.