Claims Coordinator

4 weeks ago


Laguna Hills, California, United States ServiceMaster Restore 9669 - Irvine Full time
Job Title: Claims Coordinator

At ServiceMaster Restore 9669 - Irvine, we are seeking a highly skilled and detail-oriented Claims Coordinator to join our team. As a Claims Coordinator, you will play a critical role in ensuring the efficient and effective management of claims from initial notice of loss to completion.

Key Responsibilities:
  • Manage data entry for each claim from first notice of loss through to completion in the CRM system.
  • Review and ensure compliance with all job tasks and cycle times.
  • Monitor and update jobs in the required operating system to ensure efficient flow through the claims process.
  • Ensure timely and accurate uploading of photos and documents, and follow up with customers and insurance/mortgage companies to obtain missing information.
  • Assist with creating and reviewing job estimates to ensure completion according to company standards.
  • Manage customer service issues and complaints, documenting actions and resolutions.
  • Ensure daily notes are entered in all jobs, and escalate to the department manager as required.
Requirements:
  • High school diploma/GED required.
  • Bachelor's degree or applicable experience preferred.
  • IICRC certifications preferred but not required.
  • Exceptional customer service skills.
  • 1-3 years of Xactimate experience required, with proficiency in Xactimate 28.
  • Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required.
  • Personal time management and organizational skills.
  • Strong verbal and written communication skills.
  • Dependable and adaptable to operate within a fast-paced work environment.
  • Ability to manage highly confidential information.
  • Strong problem-solving skills.
Physical Demands and Working Conditions:

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 20 pounds occasionally.
  • Sit for long periods of time while using office equipment.
  • Express or exchange ideas with others quickly and accurately.
  • Close visual acuity to perform detail-oriented activities.

This role may require travel for short periods of time.



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