Appointment Coordinator

1 day ago


Laguna Hills, California, United States PrideStaff Full time
Job Title: Appointment Setter

We are seeking a highly motivated and results-driven Appointment Setter to join our team at PrideStaff South Orange County Mission Viejo. As an Appointment Setter, you will play a crucial role in promoting our HVAC and plumbing services to potential customers and scheduling appointments for our technicians.

Key Responsibilities:
  • Conduct outbound calls to engage with potential customers and promote our services
  • Clearly and persuasively explain our service offerings and current promotions
  • Schedule appointments for our technicians with interested customers
  • Update customer information in our database system
  • Meet daily, weekly, and monthly sales targets
  • Provide exceptional customer service and handle customer inquiries
  • Collaborate with the marketing team to refine sales strategies
  • Maintain detailed records of all calls and interactions
  • Stay up-to-date on industry trends and our service offerings
  • Participate in team meetings and training sessions to improve skills and knowledge
Requirements:
  • Excellent verbal communication skills with a friendly and professional demeanor
  • Strong persuasion and negotiation abilities
  • Resilience and ability to handle rejection positively
  • Proficiency in using CRM software and other telemarketing tools
  • Good listening skills and ability to understand customer needs
  • Basic understanding of HVAC and plumbing services (training will be provided)
  • Goal-oriented mindset with a drive to meet and exceed targets
  • Ability to work independently and as part of a team
  • Strong time management and organizational skills
  • Patience and persistence in following up with leads
  • Basic computer skills including proficiency in Microsoft Office suite
  • Ability to multitask and handle a high volume of calls

PrideStaff South Orange County Mission Viejo is a leading staffing agency that works with local businesses to source, interview, and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in various industries. We serve the South Orange County cities and surrounding areas.



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