Assistant Community Manager

2 days ago

Laguna Hills, California, United States PMP Management Full time
Job Title: Assistant Community Manager

We are seeking a highly motivated and detail-oriented individual to join our team as an Assistant Community Manager. As a key member of our community management team, you will be responsible for providing exceptional customer service to our residents, board members, and vendors.

Responsibilities:
  • Provide positive, professional, and honest communication with residents, board members, and vendors.
  • Front office duties: Answer the phone, greet, and provide initial service to visitors.
  • Manage the electronic access software system and related access devices (FOBS).
  • Keep privileged information confidential.
  • Accept, record, and process assessment and other resident payments received at the onsite office.
  • Provide owners with account status and balances, payment due dates, and explain the transaction history of their accounts.
  • Directly assist the General Manager with community-related tasks.
  • Assist with producing Association documents when duly requested by owners.
  • Board packet assembly, including scanning, formatting, copying, and binding.
  • Update association portals, including but not limited to current documents, Board Member names and positions, community calendar, posting minutes, and sending email blasts.
  • Communicate and coordinate with third-party vendors.
  • Create work orders for the appropriate vendors, follow up on the status of work orders, and update system notes as necessary.
  • Create monthly newsletters.
  • Open, sort, and distribute the mail.
  • Manage Clubhouse reservations and maintain the Clubhouse calendar.
  • Additional duties as assigned.
Requirements:
  • An honest, responsible, optimistic, and enjoyable demeanor.
  • 4 Year College Degree preferred; High School Diploma required.
  • 1-2 Years of experience in an administrative role.
  • Any direct HOA or multi-family property experience (preferred).
Knowledge, Skills, and Abilities:
  • Extraordinary customer service skills.
  • Professional Phone and Email skills.
  • Professional writing and communication skills.
  • Strong problem-solving skills.
  • Proficient data-entry and typing skills.
  • Basic mathematical abilities.
  • Stable employment record.
  • Regular, predictable attendance.
  • Excellent computer abilities to navigate our care systems.
  • Proficient with Microsoft Office (especially Word, Excel, and Outlook), and Adobe.
  • Strong organizational and time management skills.
  • Coachable and adaptable to learning new systems and procedures.
Physical Demands:
  • Sitting at a desk for long periods
  • Walking for up to two hours.
  • Ability to lift up to 40 lbs.

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