Front Desk Supervisor

8 hours ago


Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time
Job Title

Front Desk Supervisor - Customer Experience Leader

We are seeking an experienced and charismatic Front Desk Supervisor to join our team at The Foundry Hotel Asheville, Curio Collection. This is a unique opportunity for a highly skilled and customer-focused individual to take on the role of guiding front office staff through their daily duties and responsibilities.

Key Responsibilities:

  • Ensure exceptional customer care at all times by actively listening to guests' needs and concerns, resolving issues promptly, and consistently delivering high-quality service.
  • Maintain a friendly, professional demeanor at all times while interacting with guests, colleagues, and other stakeholders.
  • Accurately answer inquiries from potential guests and accept hotel reservations while maintaining up-to-date knowledge of hotel amenities, services, and local attractions.
  • Supervise daily shift process ensuring team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.

Requirements

  • At least 2 years of experience in a similar supervisory role, preferably in the hospitality industry.
  • Excellent written and verbal communication skills, with the ability to effectively train and direct front desk staff.
  • Prior experience with OnQ or property-specific PMS systems is a plus.
  • Availability to work varying shifts, including nights, weekends, and holidays.
  • Willingness to participate in occupancy forecast and marketplace reporting.

Benefits

  • A competitive salary range of $45,000-$60,000 per annum, depending on experience.
  • A generous benefits package, including medical, dental, and vision coverage, as well as a points-based bonus program.
  • Opportunities for career advancement within our company.


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