Customer Service Coordinator

2 days ago


Asheville, North Carolina, United States SoHum Mountain Healing Resort Full time

**Job Overview:**

We are seeking a highly skilled and compassionate Guest Service Agent to join our team at SoHum Mountain Healing Resort. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless operations, and creating a welcoming environment for our guests.

**About Us:**

SoHum Mountain Healing Resort is a serene retreat nestled in the Blue Ridge Mountains, offering healing experiences that promise to rejuvenate the mind, body, and spirit. Our resort is dedicated to providing a space where nature and ancient wisdom come together to create transformational experiences.

**Job Description:**

  • Coordinate all treatments and activities for clients, ensuring timely and efficient execution.
  • Maintain organization and cleanliness throughout the front desk and lobby area.
  • Deliver world-class service by consistently exceeding guest expectations.
  • Participate in daily and weekly meetings with enthusiasm and commitment to success.

**Requirements:**

  • Exceptional proven customer service skills.
  • At least 2 years of experience in the hospitality industry.
  • Professional demeanor and ability to identify and resolve customer needs.
  • Must be able to create and inspire a positive and harmonious environment for team, clients, and visitors.

**Physical Requirements:**

  • Ability to lift, push, pull, and carry up to 50 lbs.
  • Ability to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
  • Ability to recognize, register, and respond visually to color and depth perception.
  • Ability to communicate verbally and in writing.

**Salary:** $17/hour starting rate.



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