Inn Dining Room Supervisor

7 months ago


Asheville, United States The Biltmore Company Full time

Job Description

The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position working 32+ hours per week. 

The Dining Room Supervisor is responsible for the supervision of “front of house” dining operations in accordance with Biltmore standards. There is a Dining Room Supervisor and a Banquet Supervisor. This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with performance management; scheduling; and delivering unique and memorable world class dining experiences for guests. Supervisors will serve as "manager on duty" in absence of the Restaurant Manager, and will provide general assistance and support for the team, department, leadership, and the company as required.

Weekend & holiday availability required. 

Essential Job Duties:

1. Daily supervision of operations and staff.
2. Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
3. Assists with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
4. Opening/closing and reporting duties.
5. Facilitates communication between front/back of house to provide seamless service.
6. Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.
7. Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore standards.

Qualifications: 

1. High school diploma required. Additional education and/or certification(s) preferred.
2. Minimum two (2) years related experience in a comparable full-service restaurant. A combination of education/experience may be considered. Ideal candidate will have prior experience in an upscale hotel/resort/attraction.
3. Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key.
4. Knowledge of wine and cordials preferred; must be 21 years of age to bartend.
5. Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact.
6. Strong organizational skills with attention to details and service; prioritizes work, multi-tasks and adapts as required.
7. Proactive and exercises good judgment; problem solves and troubleshoots.
8. Proficiency in Word and Excel; must be able to learn Biltmore’s systems products, and protocols.

Physical Requirements:

1. Exert physical effort in transporting 25-50 pounds frequently.
2. Endure various physical movements throughout the work areas.
3. Ability to remain ambulatory and in stationary positions throughout work shift.
4. Must be able to work 10 – 14 hour shifts as business demands.
5. Satisfactorily communicate with guests, management and co-workers to their understanding.
6. Ability to work in an environment that includes:
Variable temperature conditions and noise levels
Outdoor environments
Exposure to fumes, dust and chemicals



  • Asheville, North Carolina, United States Red Lobster Full time

    Job Summary:">We are seeking a talented Dining Room Associate to join our team at Red Lobster. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.">About the Role:">This role involves welcoming every guest with a smile, setting up stations for...


  • Asheville, United States The Biltmore Company Full time

    Job Description The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position averaging 35+ hours a week The Housekeeping Houseperson at the Inn on Biltmore Estate is responsible for assisting and supporting room attendants in the...

  • Restaurant Manager

    4 months ago


    Asheville, United States Omni Hotels & Resorts Full time

    Overview Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross...


  • Asheville, United States Omni Hotels Full time

    Location: Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf...

  • Dining Team Assistant

    2 weeks ago


    Asheville, North Carolina, United States Givens Communities Full time

    Discover a fulfilling career at Givens Communities, where you can make a positive impact on the lives of our residents, visitors, and fellow team members.We are seeking a part-time Dietary Aide to join our Health Services Dining Team at Givens Estates, a nonprofit continuing care retirement community. Weekend availability is required, with rotating shifts...

  • Dining Server

    3 weeks ago


    Asheville, United States Givens Communities Full time

    Why join Givens? Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes Diversity and Belonging by aligning our words with actions so that everyone is welcomed and treated with dignity...

  • Dining Server

    3 months ago


    Asheville, United States Givens Communities Full time

    Why join Givens? Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes Diversity and Belonging by aligning our words with actions so that everyone is welcomed and treated with dignity...

  • Dining Attendant

    3 weeks ago


    Asheville, North Carolina, United States Givens Communities Full time

    Job Opportunity at Givens CommunitiesWe are a nonprofit continuing care retirement community dedicated to providing a positive force and advocate for older adults.The Dining Services Team is hiring two Part-time PRN Dining Attendants / Servers for our state-of-the-art dining venues, Market & Craft and Terrene.About the RoleThis is a meaningful and vital...

  • Front Desk Agent

    5 months ago


    Asheville, United States Omni Hotels Full time

    Location: Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf...

  • Reservations Agent

    7 months ago


    Asheville, United States Omni Hotels Full time

    Location: Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf...


  • Asheville, North Carolina, United States The Biltmore Company Full time

    Job OverviewThe Biltmore Company is seeking a highly skilled and detail-oriented Residential Room Attendant Coordinator to join our team. This role is responsible for providing exceptional guest service by maintaining the cleanliness and organization of guest areas and rooms.Estimated Salary Range: $16.32 - $20.00 per hour, based on qualifications and...

  • Loss Prevention

    7 months ago


    Asheville, United States Omni Hotels & Resorts Full time

    Location Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross...

  • Loss Prevention

    3 months ago


    Asheville, United States Omni Hotels Full time

    Location: Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf...


  • Asheville, United States Morrison Healthcare Full time

    Job DescriptionJob Description Morrison Healthcare We are hiring immediately for a full time and part time PATIENT DINING ASSOCIATE (DIETARY AIDE) position.Location: CarePartners - 68 Sweeten Creek Road, Asheville, NC 28803. Note: online applications accepted only.Schedule: Full and part time schedules. Days may vary, 6:00 am to 6:30 pm. More details upon...

  • Dietary Aide

    3 weeks ago


    Asheville, North Carolina, United States Givens Communities Full time

    Job OverviewGivens Communities continues to be a positive force and advocate for older adults, improving lives through communities, services, and outreach.We promote Diversity and Belonging by aligning our words with actions, ensuring everyone is welcomed and treated with dignity and respect.About the RoleThe Dietary Aide will work under 20 hours per week in...


  • Asheville, United States McConnell Golf Full time

    Overview: Country Club of Asheville is seeking Servers to join our team and provide food and beverage service to club members and guests. Full-time positions offer outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal. Country Club of Asheville is a McConnell Golf Property. To learn more...


  • Asheville, United States Morrison Healthcare Full time

    Job DescriptionJob Description Morrison Healthcare We are hiring immediately for full time and part time PATIENT DINING ASSOCIATE (DIETARY AIDE) positions.Location: Sweeten Creek Health Facility - 509 Biltmore Avenue, Asheville, NC 28801. Note: online applications accepted only.Schedule: Full time and part time schedules. Days and hours may vary. Open...

  • RN - Operating Room

    2 days ago


    Asheville, United States White Glove Placement Full time

    RN - Operating Room Estimated Gross Weekly Wage $1937 Location Asheville, NC Shift 7:00 AM - 5:00 PM Start Date 01/20/2025 Assignment Length 13 weeks Job Type Travel Job ID 54690583 Apply Job× Step 1: Basic Information Step 1/2 Full Name Email Address Phone Zip CodeMy Profession Is Select ProfessionNursingAlliedNon Clinical Primary Specialty...


  • Asheville, United States Morrison Healthcare Full time

    Job DescriptionJob Description Morrison Healthcare We are hiring immediately for a FLOOR STOCK NOURISHMENT ROOM WORKER position.Location: Mission Hospital - 509 Biltmore Avenue, Asheville, NC 28801 Note: online applications accepted only.Schedule: Full Time Schedule: Open Availability including Rotating Weekends. More details upon interviews! Requirement:...


  • Asheville, North Carolina, United States Billy Graham Evangelistic Association Career Site Full time

    Job SummaryWe are seeking a skilled Lodging Night Clerk to join our team at the Billy Graham Evangelistic Association. As a key member of our hospitality team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience at our facility.The estimated salary for this role is $35,000 - $45,000 per year, depending on...