Front Desk Operations Coordinator
2 days ago
A Luxury Hotel Experience
Welcome to the Grand Bohemian Asheville, where luxury meets comfort and relaxation. Our hotel offers stunning views, elegant accommodations, and world-class amenities to make your stay truly unforgettable.
About the Night Auditor Position
We are seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring a seamless arrival and departure experience, responding efficiently to guest requests, reconciling daily transactions, and maintaining a safe and secure environment during the overnight shift.
Key Responsibilities:
Greet and interact with internal and external guests in a warm and friendly manner, using professional and company-standard nomenclature.
Maintain the integrity of guests' privacy, including confidentiality of personal information and key control.
Perform Manager on Duty tasks and serve as the hotel's ambassador during the overnight shift.
Process check-ins, check-outs, and room assignments efficiently and accurately.
Post guest charges and payments, process no-shows, and adjust disputed charges.
Run daily reports and contingency lists, conducting bucket checks to ensure accuracy.
Verify rate codes and make appropriate adjustments on guest invoices.
Block and unblock rooms according to the hotel's needs.
Enter financial data into the property management system and process reports.
Operate the telephone system, answering calls within three rings, using the correct salutation and telephone etiquette.
Process and respond to wake-up calls according to standard operating procedure.
Maintain knowledge of room types, hotel amenities, features, hours of operation, and area attractions.
Respond promptly to questions, concerns, and special requests, following up to ensure guest satisfaction.
Log guest requests and concerns according to standard operating procedure, communicating with departments in a timely manner.
Solve problems proficiently and maintain a calm demeanor under pressure.
Demonstrate effective sales techniques to upsell rooms, amenities, and products.
Maintain a neat and organized work area.
Maintain the integrity of company proprietary information and protect company assets.
Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications.
Maintain complete knowledge and comply with company policies and procedures.
Maintain neat, clean, and professional appearance according to standards.
Follow all company safety and security policies and procedures, reporting accidents, injuries, and unsafe conditions.
Assist guests with luggage and valet services (if provided by the company).
Welcome and acknowledge guests with disabilities, following proper procedures to accommodate their needs.
Develop and maintain a positive working relationship and support the team to achieve our goals.
Attend required training and meetings.
All other duties as assigned, planned or unplanned.
Estimated Salary: $58,000 per year
Location: Asheville, NC
Benefits:
- Marriott employee discounts worldwide
- Competitive wage and discretionary bonus program
- Medical, dental, vision insurance
- Company-sponsored life insurance
- Short- and long-term disability insurance
- Pet insurance
- Tuition reimbursement program
- 401(k) with discretionary company matching contributions
- Employee assistance program
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