Business Development Center Representative

3 weeks ago


Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time
Job Summary

We are seeking a highly motivated and results-driven Business Development Center (BDC) Representative to join our team at Maplecrest Ford Lincoln. As a key member of our sales team, you will be responsible for generating leads, converting sales, and providing exceptional customer service.

Key Responsibilities
  • Respond to internet leads and confirm sales appointments
  • Perform long-term follow-up on unsold customers
  • Generate repeat business by reaching out to current customers and ensuring complete satisfaction
  • Manage a group of customer service representatives in a call center environment
  • Develop and maintain new hire and interview processes for BDC reps/appointment coordinators
  • Contribute to high scores for the manufacturer's customer satisfaction index (CSI)
What We Offer
  • Paid training and development opportunities
  • Competitive bonuses and benefits package
  • Health, dental, vision, life, and disability insurance
  • Employee purchase program
Equal Employment Opportunity

Maplecrest Ford Lincoln is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to succeed.



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