Customer Service Representative

6 hours ago


Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time
Job Overview

Maplecrest Ford Lincoln is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong desire to grow within a dynamic and fast-paced environment.

The successful candidate will be responsible for managing customer communications, scheduling appointments, and maintaining a high level of product knowledge to ensure seamless customer interactions.

Key Responsibilities:

  • Manage inbound customer communications to address questions, requests, and issues.
  • Schedule appointments and maintain a consistent average.
  • Consult on customer success to advise customers on how to leverage the product/service based on their unique needs.
  • Maintain working product knowledge to ensure accurate and up-to-date information is provided to customers.
  • Track interactions in CRM to record customer interactions for cross-functional awareness and relationship development.

Requirements:

  • Excellent written and verbal communication skills.
  • Ability to address complaints and issues with effective solutions and a positive attitude.
  • Passion for delivering exceptional customer service.
  • Excellent time-management and prioritization skills.
  • Familiarity with CRM system.

Maplecrest Ford Lincoln is an equal opportunity employer and welcomes applications from diverse candidates.



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