Customer Service Representative
6 hours ago
Maplecrest Ford Lincoln is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong desire to grow within a dynamic and fast-paced environment.
The successful candidate will be responsible for managing customer communications, scheduling appointments, and maintaining a high level of product knowledge to ensure seamless customer interactions.
Key Responsibilities:
- Manage inbound customer communications to address questions, requests, and issues.
- Schedule appointments and maintain a consistent average.
- Consult on customer success to advise customers on how to leverage the product/service based on their unique needs.
- Maintain working product knowledge to ensure accurate and up-to-date information is provided to customers.
- Track interactions in CRM to record customer interactions for cross-functional awareness and relationship development.
Requirements:
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Passion for delivering exceptional customer service.
- Excellent time-management and prioritization skills.
- Familiarity with CRM system.
Maplecrest Ford Lincoln is an equal opportunity employer and welcomes applications from diverse candidates.
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