Guest Experience Coordinator

2 days ago


Vancouver, Washington, United States SpringHill Suites Portland Vancouver Full time

About InnVentures

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InnVentures is a leading hotel operator with a proven track record of success. With over 40 years of experience, we have established a culture of innovation, entrepreneurship, and teamwork.

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Our Values:

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We believe in:

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  • Providing exceptional guest experiences.
  • Fostering a culture of innovation and entrepreneurship.
  • Building strong relationships with our guests, employees, and partners.
  • Embracing diversity and inclusion.
  • Sustainability and social responsibility.
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The Role:

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We are seeking a skilled Front Desk Agent to join our team at SpringHill Suites Portland Vancouver. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a seamless check-in and check-out process.

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Key Responsibilities:

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  • Check-in and check-out guests in a timely and efficient manner.
  • Handle requests and complaints in a professional and courteous manner.
  • Provide exceptional customer service and support to guests throughout their stay.
  • Work collaboratively with other departments to ensure guest satisfaction.
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Requirements:

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To be successful in this role, you must have previous customer service experience in a fast-paced environment. You should possess excellent verbal and written communication skills, as well as basic technology skills. The ability to stand for long periods and lift up to 25 pounds is also required.



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