Hotel Guest Service Agent
6 days ago
At SpringHill Suites Portland Vancouver, we are seeking a highly motivated and customer-focused Front Desk Agent to join our team.
', 'Responsibilities': '- Deliver exceptional guest service by ensuring a smooth and efficient check-in and check-out experience.
- Handle guest requests and resolve issues in a timely and professional manner.
- Provide information about local attractions and facilities, and offer directions and recommendations to enhance the guest experience.
- Utilize strong communication skills to effectively handle phone calls, messages, and reservations.
- Follow proper cash handling procedures and maintain accurate records.
- Collaborate with hotel staff to achieve excellent customer satisfaction and hotel goals.
- Previous customer service experience in a fast-paced environment is preferred.
- Strong verbal and written communication skills are essential.
- Ability to read, write, type, and use basic technology is required.
- Must be able to stand for long periods and lift up to 25 pounds.
- Availability to work evenings, weekends, and holidays is required.
- Group insurance, including medical, dental, and vision coverage.
- Paid time off.
- Company-matched 401(k) plan.
- Voluntary benefits, including short-term disability and life insurance.
- Life enrichment benefits, including hotel benefits and employee assistance programs.
SpringHill Suites Portland Vancouver, WA
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