Hotel Ambassador

About the Position

We are seeking an experienced Front Desk Agent to join our team at SpringHill Suites Portland Vancouver. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a seamless check-in and check-out process.

Responsibilities:

• Ensure a friendly, efficient, and error-free check-in and check-out experience for all guests.
• Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
• Demonstrate proper phone etiquette, including transferring calls, taking messages, and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.

Requirements:

To be successful in this role, you must have previous customer service experience in a fast-paced environment. You should possess excellent verbal and written communication skills, as well as basic technology skills. The ability to stand for long periods and lift up to 25 pounds is also required.

Compensation:

The estimated annual salary for this position is between **$45,000 - $60,000**, depending on experience.