Front Desk Associate

7 days ago


Vancouver, Washington, United States TownePlace Suites Portland Vancouver Full time

InnVentures Overview:

InnVentures has a culture of building successful teams and delivering winning results. We operate over 75 hotels in various locations for leading real estate investors and private owners. Our 40-year history has established proven methods of management, development, and revenue maximization.

Location:

TownePlace Suites Portland Vancouver

Overview:

A Front Desk Agent will create memorable guest experiences by handling all questions, requests, and complaints promptly and courteously. This role requires strong verbal and written communication skills, with the ability to work in a fast-paced environment and provide excellent customer service.

Responsibilities:

  • Ensure a friendly, efficient, and error-free check-in and check-out experience for all guests.
  • Handle continuous requests by coordinating with other departments to meet guest needs.
  • Provide accurate information and directions to positively influence each guest's stay.
  • Follow proper cash handling procedures and post/reconcile charges applied to guest receipts.
  • Support hotel goals through teamwork and collaboration with all departments.

Qualifications:

Previous customer service experience in a guest-facing role is ideal. Applicants must be able to read, write, type, and use basic technology. This role requires standing for an entire shift and lifting at least 25 pounds. Availability to work evenings, weekends, and holidays is required.



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