Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Ledgent Technology. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a call center environment.
Key Responsibilities
- Answer high-volume, inbound calls or texts from current customers in a timely manner
- Perform routine data entry and validation tasks
- Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
- Interact with multiple departments to expedite processing and/or issue resolution
- Perform other related duties as required and assigned
Requirements
- Mortgage and/or financial services call center experience is a plus
- Bilingual Spanish is a plus
- General understanding of applicable Federal, State and Local mortgage regulations a plus
- Capable communicator, written and oral
- Strong negotiation skills with ability to effectively resolve problems
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
Equal Employment Opportunity
Our company is an equal opportunity employer and welcomes applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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