HVAC Sales Support Specialist
1 week ago
Discover Your Potential with Johnson Controls International
As a prominent entity in the realm of intelligent, healthy, and sustainable infrastructures, our objective is to transform the operational efficiency of buildings to benefit individuals, environments, and the planet. Become a part of our esteemed organization and shape a promising future. With our extensive presence across diverse sectors globally, our teams are uniquely equipped to assist and empower you. You will have the chance to enhance your skills through impactful projects and educational opportunities. We are committed to offering our employees an experience that prioritizes their physical, financial, and emotional health.
Become a valued member of the Johnson Controls family and flourish in a culture that appreciates your insights and contributions.
Your next exceptional opportunity awaits
Here’s what we provide:
- Competitive Compensation
- Paid time off, holidays, and sick leave.
- Comprehensive benefits package, including 401K, medical, dental, and vision coverage - available from the start.
- Extensive training and development opportunities, supported by our exceptional internal resources.
- Supportive and collaborative team atmosphere.
- Commitment to safety through our Zero Harm initiative.
- Employee discount programs.
Your Responsibilities:
This role entails overseeing customer orders from the moment they are received until the product is dispatched.
Your Approach:
- Engage with customers daily through various communication channels.
- Input customer orders into the order management system promptly.
- Promote and facilitate sales initiatives.
- Collaborate with the regional sales team and other field personnel to ensure exceptional customer service.
- Work closely with other essential departments such as credit, billing, shipping, purchasing, technical support, and warranty as necessary.
- Investigate and resolve customer inquiries and issues, assisting them in locating and identifying replacement components.
- Provide timely updates regarding scheduled dates and backorder statuses.
- Research and process credit and return requests efficiently.
- Maintain customer orders daily to guarantee timely delivery based on demand.
- Additional responsibilities may be assigned as needed.
What We Seek:
Required Qualifications:
- High School diploma or equivalent education and experience.
- Experience in customer service and handling high-volume calls.
- Proficiency in a Windows operating environment, including email and Microsoft Office applications.
- Strong interpersonal and decision-making skills.
- Effective communication and organizational abilities.
- Excellent conflict resolution skills.
- Capability to thrive in a fast-paced, high-volume environment.
At Johnson Controls International, our employees are valued members of our family. They are dedicated, skilled, and passionate individuals who contribute to our company's success and growth. We prioritize creating a positive and inclusive workplace that fosters collaboration, innovation, and personal development. Our employees are encouraged to express their ideas and opinions, knowing they will be acknowledged and valued. We believe in investing in our employees' well-being by providing competitive salaries, comprehensive benefits, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, our employees play a vital role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
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