Client Support Specialist
2 weeks ago
At TLC Plumbing, Heating, Cooling, we pride ourselves on our long-standing tradition of service excellence. We are currently on the lookout for a Client Support Specialist to join our commercial division.
TLC is a family-owned and operated enterprise, which fosters a supportive and engaging work environment for our team members.
We are seeking a compassionate and proactive individual who is dedicated to assisting our clients in urgent situations and beyond.
Key Responsibilities:
As a Client Support Specialist at TLC, your main duty will be to guarantee that our clients receive the exceptional service they deserve.
Your daily responsibilities will encompass:
Appointment Scheduling:
Our clients reach out to us for specific reasons, and we want them to feel confident in their choice of service provider.
Each call presents a fresh opportunity to establish a rapport.Client Interaction:
Communicate with clients over the phone in a warm and helpful manner. Understand their requirements and offer suitable solutions, escalating issues when necessary.
Collaboration with Team:
Work closely with our service technicians and support personnel to ensure a smooth client experience.
Participate in an on-call rotation, as we operate as a 24/7 emergency service provider.
Flexibility to work Saturday mornings may be required.
- Enjoyment in the Role: The ideal candidate thrives on engaging with people, enhancing their skills, resolving challenges, and being part of a dynamic team.
Experience in commercial services is highly regarded.
A minimum of 2 years of experience in a client support role is essential.
Proficiency in computer use, along with strong organizational and multitasking abilities, is required.
Excellent interpersonal skills and a collaborative mindset are vital attributes.
Candidates must be available to work Monday through Friday until 7 PM.
Availability for inclusion in a nightly on-call rotation and weekend shifts is necessary.
Benefits
Compensation ranges from $19 to $24 per hour, depending on experience and industry knowledge. We offer generous paid time off and holidays, comprehensive health, vision, and dental benefits, as well as a 401K plan with matching contributions.
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