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HVAC Sales Support Specialist

2 months ago

Audubon, Pennsylvania, United States Johnson Controls International Full time

Elevate your career with Johnson Controls International

As a prominent player in the realm of intelligent, sustainable buildings, our goal is to transform building performance to benefit individuals, communities, and the environment. Become a vital part of our innovative team and shape a sustainable future. With our extensive global presence across diverse sectors, our teams are uniquely equipped to empower and support your professional growth. You will engage in meaningful projects and continuous learning opportunities, all while prioritizing your physical, financial, and emotional well-being.

Become a valued member of the Johnson Controls family and thrive in a culture that celebrates your insights and contributions.

Your next remarkable opportunity awaits

What we provide:

  • Competitive compensation
  • Paid time off, holidays, and sick leave.
  • Comprehensive benefits package, including 401K, medical, dental, and vision coverage - available from day one.
  • Extensive training and development opportunities, supported by our exceptional internal resources.
  • A collaborative and supportive team environment.
  • Commitment to safety through our Zero Harm initiative.
  • Employee discount programs.

Key Responsibilities:

This role involves overseeing customer orders from the moment they are received until the product is shipped.

Primary Duties:

  • Engage with customers daily through various communication channels.
  • Input customer orders into the order management system promptly.
  • Promote and assist with sales initiatives.
  • Collaborate with the regional sales team and other departments to ensure exceptional customer service.
  • Work closely with departments such as credit, billing, shipping, purchasing, and technical support as required.
  • Investigate and resolve customer inquiries and issues, assisting in identifying replacement parts.
  • Provide timely updates on order statuses and backorders.
  • Process credit and return requests efficiently.
  • Maintain customer orders daily to ensure timely delivery based on demand.
  • Additional responsibilities may be assigned as needed.

Qualifications:

Required Skills and Experience:

  • High School diploma or equivalent education and experience.
  • Experience in customer service and handling high-volume calls.
  • Proficiency in a Windows operating environment, including email and Microsoft Office applications.
  • Strong interpersonal and decision-making skills.
  • Effective communication and organizational abilities.
  • Excellent conflict resolution skills.
  • Able to thrive in a fast-paced, high-volume environment.

At Johnson Controls, our employees are valued members of our community. They are dedicated, skilled, and passionate individuals who contribute to our company's success and growth. We are committed to fostering a positive and inclusive workplace that encourages collaboration, innovation, and personal development. Our employees are empowered to share their ideas and perspectives, knowing they will be acknowledged and valued. We prioritize investing in our employees' well-being, offering competitive salaries, comprehensive benefits, and opportunities for career advancement. With a strong focus on safety and sustainability, our employees play a crucial role in creating smarter, healthier, and more sustainable buildings and communities worldwide.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.