Business Process Improvement Specialist

2 days ago

Oakland, California, United States PG&E Corporation Full time
Job Title: Principal Business Process Analyst

Requisition ID #

Job Category: Business Operations / Strategy

Job Level: Manager/Principal

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Department Overview

The South Bay Delivery Program Management Office (PMO) drives the creation and execution of breakthrough outcomes in delivering for the South Bay. The PMO is a new organization that requires leadership in bringing internal and external pieces together to achieve ambitious breakthrough outcomes in our large load interconnection process, decarbonization, and customer-facing work execution in San Jose.

The mission of the Performance Excellence Team is to dive into customer-facing work and processes within the city of San Jose and work to improve them to best-in-class performance. The team is responsible for establishing baseline performance and benchmarking across the enterprise and with other utilities on performance. The team will drive process improvements in new business, the electric distribution work plan, customer outage journey, and our reliability investment plan and execution.

Position Summary

The Business Process Analyst role evaluates the effectiveness of, and recommends improvements to, business processes, practices, and procedures. Business process-related activities focus on measuring and improving quality, cost effectiveness, efficiency, customer satisfaction, and other desired business outcomes and strategic business decisions.

This position is hybrid, working from your remote office and your assigned work location based on business need. The preferred work location is Oakland, San Jose, or Dublin. Traveling between these locations may be required on a weekly basis.

PG&E Corporation provides the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E's discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $136,000

Bay Area Maximum: $232,000

Job Responsibilities
  • Leads both simple and complex problem sessions across varied stakeholder groups leveraging lean principles and resources.
  • Effectiveness and Root Cause Analysis: Evaluates and measures the success of various business processes, practices, and procedures and identifies opportunities for improvements. Compiles and analyzes data, documents work processes and procedures, conducts internal and/or external surveys and interviews to identify and quantify issues and recommend solutions.
  • Metrics and Reporting: Develops and tracks business process-related metrics. Develops and maintains standard, custom, and ad-hoc reports.
  • Develops and presents visualization materials for use in operating reviews and executive-level report outs.
  • Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues, and recommends improvements.
  • Business Process Improvement: Business process improvement activities in support of the business, including process mapping and re-design.
  • Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting.
  • Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources, and issues.
  • Works with senior management to support strategic planning and decision-making in relation to organizational and cross-functional business processes.
Qualifications

Minimum:

  • Bachelor of Science in Business, Statistics, Mathematics, or related field or equivalent work experience.
  • 8 years of job-related experience.
  • LSS-Lean Six Sigma Green Belt certification.
  • Advanced Tableau and/or Power BI dashboard development skills.
  • Experience facilitating Journey and Value Stream Mapping sessions.

Desired:

  • Experience working with Lean Management Principles.
  • LSS Black Belt.
  • Advanced knowledge of PG&E data sources, including (CDW, Teradata, Salesforce, SAP, etc.).
  • Ability to present complex data and findings to internal audiences, including senior and executive leaders, and to external stakeholders, including using visualizations (e.g., Microsoft PowerBI) and storytelling with data.
  • Strong analytical skills; highly effective verbal and written skills; highly effective presentation skills, particularly involving audiences of senior and executive-level leaders.
  • Experience writing compelling business cases.
  • Desirable knowledge of Lean Six Sigma (LSS), process improvement, and quality assurance methodologies; demonstrable skills related to fiscal accountability; knowledge of the utility industry and company operations.
  • Knowledge of PG&E's operational processes and procedures.
  • Advanced skills in Microsoft Office, Project, Visio, or similar software.
  • Possesses unique subject matter expertise in root cause analysis and process improvement concepts, methods, and techniques.
  • Creative and strategic problem-solving skills to develop new, innovative process solutions.
  • Influence, negotiation, and persuasion skills to gain agreement on recommended process improvements.

#featuredjob

  • Business Process Improvement Specialist

    1 day ago

    Oakland, California, United States PG&E Corporation Full time

    Job SummaryThe Business Process Improvement Specialist will lead the evaluation and improvement of business processes, practices, and procedures to drive quality, efficiency, and customer satisfaction. This role will work closely with stakeholders to identify opportunities for improvement and develop solutions to implement changes.The ideal candidate will...

  • Business Process Improvement Specialist

    2 days ago

    Oakland, California, United States PG&E Corporation Full time

    Job Title: Business Process AnalystPG&E Corporation is seeking a highly skilled Business Process Analyst to join our team. As a Business Process Analyst, you will play a critical role in evaluating the effectiveness of business processes and recommending improvements to drive operational efficiency and excellence.Key Responsibilities:Evaluate and measure the...

  • Welding Process Specialist

    2 weeks ago

    Oakland, California, United States Airgas Full time

    Job Title: Welding Process SpecialistJoin Airgas, a leading supplier of industrial, medical, and specialty gases, as well as hard goods and related products, in a challenging and rewarding role as a Welding Process Specialist.Job Summary:We are seeking a highly skilled and experienced Welding Process Specialist to assist the sales department in gaining and...

  • Business Operations Specialist

    2 weeks ago

    Oakland, California, United States Pacific Gas and Electric Company Full time

    Job SummaryThe Business Operations Specialist will play a key role in improving the outage communication experience for customers by collaborating with cross-functional teams to transform internal processes and leverage modern technology.Key ResponsibilitiesAssist in developing innovative solutions for complex requirements using a network of internal...

  • Welding Process Specialist

    3 weeks ago

    Oakland, California, United States Airgas Full time

    Welding Process Specialist Job DescriptionAirgas, an Air Liquide company, is seeking a skilled Welding Process Specialist to join our team. As a Welding Process Specialist, you will play a critical role in assisting the sales department in gaining and retaining core business through Cost Savings Engineering, Shield Gas Selection, Weld Training, Technical...

  • Business System Specialist

    4 weeks ago

    Oakland, California, United States PG&E Corporation Full time

    Job Title: Business System SpecialistPG&E Corporation is seeking a Business System Specialist to join our team. As a Business System Specialist, you will serve as a liaison to IT from the line of business, representing the end users and business process owners in business system requirements, implementations, and support.Key Responsibilities:Define user...

  • Business System Specialist Expert

    2 weeks ago

    Oakland, California, United States PG&E Corporation Full time

    Job Title: Expert Business System SpecialistPG&E Corporation is seeking an Expert Business System Specialist to lead and support the implementation of change management initiatives across the organization. This role will be responsible for developing and maintaining change management policies and procedures, as well as facilitating change assessments and...

  • Business System Specialist

    2 weeks ago

    Oakland, California, United States PG&E Corporation Full time

    Job Title: Expert Business System SpecialistJob Summary:We are seeking an Expert Business System Specialist to join our Information Systems Technology Services team. As a liaison to IT from the line of business, you will represent the end users and business process owners in business system requirements, implementations, and support of the Automated Utility...

  • Welding Process Specialist

    3 weeks ago

    Oakland, California, United States Airgas Full time

    About the RoleWe are seeking a highly skilled Welding Process Specialist to join our team at Airgas. As a key member of our sales department, you will play a critical role in driving business growth and customer satisfaction through technical expertise and exceptional customer service.Key ResponsibilitiesExpand the technical offering for Airgas industrial...

  • Welding Process Specialist

    2 days ago

    Oakland, California, United States Airgas Full time

    About the RoleWe are seeking a highly skilled Welding Process Specialist to join our team at Airgas. As a key member of our sales department, you will play a critical role in driving business growth through technical expertise and exceptional customer service.Key ResponsibilitiesAssist the sales team in gaining and retaining core business through cost...

  • Business Systems Analyst

    1 day ago

    Oakland, California, United States ApTask Full time

    About the Role:The Business Systems Analyst will partner with the Business and Operations to translate business requirements for the Sales, Support, and Marketing functions.Key Responsibilities:Collaborate with stakeholders to define, analyze, and document information needs and functional requirements.Lead business analysis for Lead to Account, Order to Cash...

  • Senior Business System Specialist

    2 days ago

    Oakland, California, United States Pacific Gas And Electric Company Full time

    Job SummaryWe are seeking a Senior Business System Specialist to join our Vegetation Management Technology team. In this role, you will be responsible for developing and maintaining geographical map-based tools, such as ESRI Field Maps and Survey123, to support our vegetation field work throughout the PG&E network.Key ResponsibilitiesDevelop and maintain...

  • Civil Process Specialist

    2 days ago

    Oakland, California, United States Tech Providers Full time

    Job Title: Civil Process SpecialistJob Summary: Tech Providers is seeking a highly organized and detail-oriented Civil Process Specialist to join our team. As a key member of our operations team, you will be responsible for processing claims to customer funds received from third parties, including garnishments, levies, liens, and information subpoenas. Key...

  • Business Development Associate

    3 days ago

    Oakland, California, United States BAOBOB Directory Full time

    Job Title: Member Glow SpecialistBAOBOB Directory seeks a highly motivated and organized individual to fill the role of Member Glow Specialist. As a key member of our team, you will be responsible for managing and scheduling member satisfaction projects, identifying and securing new business members to join our network, and providing exceptional customer...

  • Senior Business Systems Analyst

    3 days ago

    Oakland, California, United States PG&E Corporation Full time

    Job Title: Senior Business System SpecialistPG&E Corporation is seeking a highly skilled Senior Business System Specialist to join our Vegetation Management (VM) Technology team. As a key member of this team, you will be responsible for developing and maintaining geographical map-based tools and programs used by VM.Key Responsibilities:Develop and maintain...

  • Civil Process Specialist

    2 weeks ago

    Oakland, California, United States Tech Providers Inc. Full time

    Job Summary:We are seeking a highly organized and detail-oriented Civil Process Specialist to join our team at Tech Providers Inc. As a key member of our operations team, you will be responsible for processing claims to customer funds received from third parties.Key Responsibilities:• Examine garnishments, levies, liens, and information subpoenas to ensure...

  • Sterile Processing Supervisor

    3 weeks ago

    Oakland, California, United States Alameda Health System Full time

    Job SummaryUnder the general direction of the Sterile Processing Manager, the Supervisor of Sterile Processing oversees the daily functions of the unit, ensuring timely delivery of sterile instruments and maintaining adequate department staffing levels.Key ResponsibilitiesProvide direct and effective supervision to ensure efficient operations and maintain...

  • Expert Business Finance Specialist

    4 weeks ago

    Oakland, California, United States PG&E Corporation Full time

    Job SummaryPG&E Corporation is seeking a highly skilled Expert Business Finance Analyst to join our Finance team. As a key member of our team, you will provide strategic finance support to IT leaders, driving business growth and operational excellence.Key ResponsibilitiesLead complex projects and analyses across cross-functional teams, ensuring timely and...

  • Sterile Processing Supervisor

    3 weeks ago

    Oakland, California, United States Alameda Health System Full time

    Job SummaryUnder the general direction of the Sterile Processing Manager, the Supervisor of Sterile Processing oversees the daily functions of the unit, ensuring timely delivery of sterile instruments and maintaining adequate department staffing levels.Key ResponsibilitiesProvide direct and effective supervision to ensure efficient operations and maintain...

  • Employee Order Processing Specialist

    4 weeks ago

    Oakland, California, United States Velocity Innovations Full time

    At Velocity Innovations, we're committed to delivering exceptional products to our customers. As an Order Processing Specialist, you'll play a vital role in ensuring timely and accurate order fulfillment.What You Can Expect:A dynamic and challenging work environment with opportunities to grow and develop your skillsA collaborative team that values open...