Business Operations Specialist
3 hours ago
The Business Operations Specialist will play a key role in improving the outage communication experience for customers by collaborating with cross-functional teams to transform internal processes and leverage modern technology.
Key Responsibilities- Assist in developing innovative solutions for complex requirements using a network of internal resources.
- Collaborate with Electric Operations, IT, Customer Experience, Marketing & Communications, and Regional Service Model teams to improve customer communication.
- Identify and implement operational improvements related to customer notifications and work processes.
- Develop and execute direct-to-customer post-outage communications to CEMI customers.
- Present research findings and make recommendations to stakeholders.
- Participate in cross-functional teams in a matrixed environment.
- Investigate and resolve escalations and close the loop with customers and internal stakeholders.
- Bachelor's degree in Business, Engineering, or related field or equivalent experience.
- 3 years of experience in Utility Operations, Customer Service, and/or Project Management.
- Proficient in Lean Operating System.
- Knowledge of Electric operations work execution.
- Ability to work independently and take initiative to solve problems.
- Demonstrated ability to participate in multi-functional teams in a matrix environment.
- Strong relationship building capabilities with internal partners.
- Strong presentation and time management skills.
Pacific Gas and Electric Company is a leading energy company that provides safe, reliable, and affordable energy services to customers in Northern and Central California.
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