Business Operations Specialist

3 hours ago


Oakland, California, United States Pacific Gas and Electric Company Full time
Job Summary

The Business Operations Specialist will play a key role in improving the outage communication experience for customers by collaborating with cross-functional teams to transform internal processes and leverage modern technology.

Key Responsibilities
  • Assist in developing innovative solutions for complex requirements using a network of internal resources.
  • Collaborate with Electric Operations, IT, Customer Experience, Marketing & Communications, and Regional Service Model teams to improve customer communication.
  • Identify and implement operational improvements related to customer notifications and work processes.
  • Develop and execute direct-to-customer post-outage communications to CEMI customers.
  • Present research findings and make recommendations to stakeholders.
  • Participate in cross-functional teams in a matrixed environment.
  • Investigate and resolve escalations and close the loop with customers and internal stakeholders.
Requirements
  • Bachelor's degree in Business, Engineering, or related field or equivalent experience.
  • 3 years of experience in Utility Operations, Customer Service, and/or Project Management.
  • Proficient in Lean Operating System.
  • Knowledge of Electric operations work execution.
  • Ability to work independently and take initiative to solve problems.
  • Demonstrated ability to participate in multi-functional teams in a matrix environment.
  • Strong relationship building capabilities with internal partners.
  • Strong presentation and time management skills.
About Pacific Gas and Electric Company

Pacific Gas and Electric Company is a leading energy company that provides safe, reliable, and affordable energy services to customers in Northern and Central California.



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