Business Process Improvement Specialist

24 hours ago


Oakland, California, United States PG&E Corporation Full time
Job Summary

The Business Process Improvement Specialist will lead the evaluation and improvement of business processes, practices, and procedures to drive quality, efficiency, and customer satisfaction. This role will work closely with stakeholders to identify opportunities for improvement and develop solutions to implement changes.

The ideal candidate will have a strong analytical mindset, excellent communication skills, and experience with process improvement methodologies such as Lean Six Sigma. They will be able to develop and track business process-related metrics, create and maintain reports, and present findings to senior management.

This is a hybrid role, working from a remote office and an assigned work location based on business need. The preferred work location is Oakland, San Jose, or Dublin, with occasional travel required.

Responsibilities
  • Lead process improvement initiatives to drive quality, efficiency, and customer satisfaction
  • Develop and track business process-related metrics
  • Create and maintain reports to support business decisions
  • Present findings to senior management
  • Collaborate with stakeholders to identify opportunities for improvement
  • Develop and implement solutions to improve business processes
Requirements
  • Bachelor's degree in Business, Statistics, Mathematics, or related field
  • 8+ years of job-related experience
  • LSS-Lean Six Sigma Green Belt certification
  • Advanced Tableau and/or Power BI dashboard development skills
  • Experience facilitating Journey and Value Stream Mapping sessions


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