Strategic Customer Success Consultant

3 days ago


Orlando, Florida, United States PointClickCare Full time

Drive Business Growth in Healthcare

Job Description

We are seeking an experienced Strategic Customer Success Consultant to join our team at PointClickCare. As a key member of our customer success team, you will be responsible for building and maintaining strategic partnerships with our clients. If you have a passion for healthcare and a talent for relationship-building, we encourage you to apply.

About the Role

This is a unique opportunity to work with leading healthcare organizations, providing world-class strategic partnerships and driving business growth. You will serve as a trusted advisor to our clients, ensuring their needs are met and their goals are achieved. With a strong understanding of healthcare operations and a keen sense of urgency, you will identify opportunities for improvement and develop innovative solutions to drive results.

Key Responsibilities

  • Develop and execute customized account plans, aligning with client goals and objectives.
  • Analyze data and market trends to inform business decisions and drive revenue growth.
  • Cultivate collaboration among affiliated clients, facilitating the exchange of best practices and fostering a community of innovation.
  • Serve as a reliable advisor to clients, promoting the adoption of solutions and ensuring alignment with operational goals.

Requirements

  • 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings.
  • Strong written and verbal communication skills, with the ability to articulate complex ideas and build rapport with clients.
  • Excellent organizational and project management skills, with a proven track record of meeting deadlines and delivering results.

What We Offer

At PointClickCare, we offer a competitive salary range of $111,000 - $120,000 per year, plus bonus, equity, and benefits. Our total rewards package includes a comprehensive benefits program, professional development opportunities, and a collaborative work environment that values diversity and inclusion.


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