Strategic Customer Success Consultant
3 days ago
Drive Business Growth in Healthcare
Job DescriptionWe are seeking an experienced Strategic Customer Success Consultant to join our team at PointClickCare. As a key member of our customer success team, you will be responsible for building and maintaining strategic partnerships with our clients. If you have a passion for healthcare and a talent for relationship-building, we encourage you to apply.
About the Role
This is a unique opportunity to work with leading healthcare organizations, providing world-class strategic partnerships and driving business growth. You will serve as a trusted advisor to our clients, ensuring their needs are met and their goals are achieved. With a strong understanding of healthcare operations and a keen sense of urgency, you will identify opportunities for improvement and develop innovative solutions to drive results.
Key Responsibilities
- Develop and execute customized account plans, aligning with client goals and objectives.
- Analyze data and market trends to inform business decisions and drive revenue growth.
- Cultivate collaboration among affiliated clients, facilitating the exchange of best practices and fostering a community of innovation.
- Serve as a reliable advisor to clients, promoting the adoption of solutions and ensuring alignment with operational goals.
Requirements
- 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings.
- Strong written and verbal communication skills, with the ability to articulate complex ideas and build rapport with clients.
- Excellent organizational and project management skills, with a proven track record of meeting deadlines and delivering results.
What We Offer
At PointClickCare, we offer a competitive salary range of $111,000 - $120,000 per year, plus bonus, equity, and benefits. Our total rewards package includes a comprehensive benefits program, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
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