Service Center Representative

2 weeks ago

Wichita, Kansas, United States Intrust Financial Corporation Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO002036

Position Overview

At INTRUST Bank, we believe that values and performance are intertwined. Our hiring process emphasizes character and dedication, fostering a positive workplace culture where employees are recognized for their unique talents and potential. This philosophy has been our guiding principle for over 140 years and continues to shape our organization today.

Work Environment:

  • Supportive and collaborative call center atmosphere
  • Opportunities for career advancement within the organization
  • Updated department facilities and break areas
  • Personalized workstation equipped with a sit-stand desk
  • On-site cafeteria offering daily meal specials
  • Focus on inbound customer service inquiries, with no sales calls required
  • No prior banking experience necessary; comprehensive training provided

Benefits (subject to eligibility):

  • Competitive hourly compensation
  • Generous paid time off
  • 11 paid federal holidays
  • Tuition assistance programs
  • Health, dental, and vision insurance options
  • 401(k) plan with employer matching and immediate vesting
  • Paid sick leave
  • Life insurance coverage
  • Long-term disability insurance
  • Employee assistance services

Job Responsibilities:

The Customer Service Representative is tasked with addressing customer inquiries and managing account services in a courteous and professional manner. This role involves:

  • Enhancing customer relationships through needs-based discussions
  • Fostering teamwork within the department and across the organization
  • Upholding the integrity of INTRUST Bank in all community interactions
  • Maintaining confidentiality and adhering to the bank's character standards

Key Functions:

  • Exemplary telephone and interpersonal skills to ensure high customer satisfaction
  • Accountability for personal contributions while collaborating to meet service quality standards
  • Strong time management, attendance, and punctuality
  • Responding to inquiries with a focus on one-call resolution
  • Making independent decisions to resolve customer issues, with escalation to supervisors when necessary
  • Identifying potential fraud and following procedures to mitigate losses
  • Consistent application of sound judgment to protect customer information and bank integrity
  • Completing additional responsibilities as assigned

Qualifications:

Education and Experience: High School Diploma or equivalent required; 1-2 years of experience in customer service, call center, or banking preferred.

Required Skills:

  • Outstanding customer service and communication abilities
  • Strong organizational skills and attention to detail
  • Ability to manage multiple tasks under time constraints
  • Proficiency in Microsoft Office and web-based applications

Licenses and Certifications: Must be registered with the Nationwide Mortgage Lending System (NMLS) or meet the qualifications for registration.

Physical Requirements: Ability to sit for extended periods, engage in prolonged computer use, and communicate effectively via telephone.

Work Environment: Standard office conditions apply.

This job description is not intended to be an employment contract and does not imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow any other duties as assigned by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers committed to a diverse workforce. We do not discriminate against any qualified employee or applicant based on protected characteristics.

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