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Customer Service Representative

2 months ago

Wichita, Kansas, United States Principle Choice Solutions LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Call Center Representative to join our team at Principle Choice Solutions LLC. As a key member of our inbound call center team, you will be responsible for providing exceptional customer service to our clients, ensuring a memorable experience through every interaction.

Key Responsibilities
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Document call activity and maintain accurate records
  • Identify and address customer needs through problem-solving skills
  • Build strong relationships with customers and colleagues
  • Stay up-to-date on company processes and procedures
Requirements
  • High School Diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Goal-oriented with a competitive spirit
  • Strong attention to detail and dependability
  • General office skills and knowledge of standard office equipment
What We Offer
  • Competitive hourly wage + incentives/bonuses
  • Equipment provided
  • Set schedule
  • Bi-weekly pay with direct deposit
  • Paid on-the-job training
  • Supportive and motivating staff
  • Opportunities for advancement
Benefits
  • Medical, dental, vision, and pet insurance
  • Hospital and accidental supplemental insurance
  • Short- and long-term disability
  • Life insurance
  • Telehealth
  • 401(k) with employer matching contributions
  • Paid time off
  • Paid sick time
  • 11 paid holidays