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Customer Service Representative

2 months ago

Wichita, Kansas, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Fuel Center Associate. As a key member of our fuel center team, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining a clean and safe environment for our customers.

Key Responsibilities
  • Customer Service: Model Customer 1st behavior and deliver excellent customer service to our customers, ensuring a positive experience in our fuel center.
  • Fuel Operations: Pump gas, complete daily tours and inspections, and maintain compliance with company policies and procedures.
  • Cash Handling: Perform cashier functions, handle cash transactions, and maintain accurate records.
  • Store Maintenance: Clean up fuel spills, recover displays, and maintain the overall cleanliness of the fuel center.
  • Reporting: Fill out incident and security reports, and maintain compliance documentation.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Familiarity with industry/technical terms and processes, and minimum 18 years of age (19 years of age in Alaska and Idaho).
  • Skills: Ability to work without direct supervision, work in a fast-paced environment, and possess excellent communication and customer service skills.