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Service Operations Representative
2 months ago
**Privacy Notice**
**Accept**
**Customer Service Representative (Onsite)**
Join our team as a Customer Service Representative, where you will play a vital role in our Service Delivery Onsite Operations. This position is full-time and requires an onsite presence.
At SupportNinja, we are transforming the outsourcing industry with our mission to demonstrate a superior approach to outsourcing. We collaborate with some of the most innovative companies across various sectors, including technology, lifestyle, music, and e-commerce.
Our diverse service offerings encompass customer support for applications, content moderation for streaming platforms, B2B lead generation for SaaS enterprises, and back-office assistance for prominent nonprofits.
We proudly serve a range of clients, including notable names in the industry. Recognized as one of the fastest-growing private companies in the United States, SupportNinja has earned accolades such as the Austin A-List Awards and is celebrated as a Best Place to Work.
**Key Responsibilities:**
- Establish and manage customer accounts by accurately recording account details.
- Maintain a positive, empathetic, and professional demeanor towards customers at all times.
- Respond promptly to customer inquiries through various communication channels.
- Effectively communicate with customers across multiple platforms.
- Acknowledge and resolve customer complaints through appropriate channels.
- Possess in-depth knowledge of our products to address customer questions.
- Process orders, forms, applications, and requests efficiently.
- Keep detailed records of customer interactions, transactions, and feedback.
- Collaborate and communicate with colleagues as necessary.
- Provide insights on the efficiency of customer service processes.
- Ensure customer satisfaction by delivering professional support.
**Qualifications:**
- Demonstrated experience in customer support roles.
- Proven track record of exceeding performance targets.
- Strong skills in handling phone interactions and active listening.
- Familiarity with CRM systems and best practices.
- Customer-focused with the ability to adapt to various personalities.
- Excellent communication and presentation abilities.
- Capable of multitasking, prioritizing, and managing time effectively.
- High school diploma or equivalent; a college degree is preferred.
- Willingness to work onsite.
**Disclaimer:**
The responsibilities outlined above are intended to provide a general overview of the position and are not exhaustive. The individual in this role may be required to accept reasonable modifications as necessary.
SupportNinja is committed to being an Equal Employment Opportunity employer, ensuring that we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected characteristics.
