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Customer Service Representative

2 months ago

Wichita, Kansas, United States Fidelity Bank Full time
Customer Service Representative - Banking Solutions

Position Summary:Our customer support professionals are dedicated to enhancing the banking experience for our clients. You will engage with both external and internal stakeholders across various channels, including video teller machines, online chats, and phone communications. If you excel in problem-solving and delivering exceptional service, this role may be a great fit for you.

Key Responsibilities:
  • Delivering exceptional customer service through Interactive Banking Machines and our Call Center
  • Handling incoming calls, video interactions, and online chat inquiries
  • Engaging with customers via video and phone while utilizing advanced technology
  • Exhibiting strong verbal and written communication skills to effectively process transactions and customer requests
  • Demonstrating comprehensive knowledge of Fidelity Bank's products and services
  • Recommending products that enhance the customer banking experience
  • Encouraging collaboration across all departments within the Bank
  • Upholding strict confidentiality standards and performing duties in alignment with Fidelity's core values
Qualifications:
  • High school diploma or equivalent
  • Excellent written and verbal communication abilities
  • Experience in customer service or chat support along with proficient computer skills
  • Willingness to work flexible hours, including evenings
Equal Opportunity Employer: Fidelity Bank is an EO/AA Employer, adhering to Title VII/Protected Veterans/Disability Status regulations. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.