Senior Systems Engineer

4 days ago

Washington, Washington, D.C., United States General Dynamics Information Technology Full time
Job Description

At General Dynamics Information Technology, we are seeking a highly skilled Senior Systems Engineer to join our team. As a Senior Systems Engineer, you will play a critical role in delivering cutting-edge solutions to our clients.

Key Responsibilities
  • Support the administration and engineering of Microsoft Endpoint Configuration Manager and Intune, including collection and query creation and management, application and package deployment, content distribution, management, and troubleshooting, and custom report creation.
  • Organize and provide support in the sustainment of end-point devices as part of a large enterprise.
  • Collaborate with the team and client to increase efficiency of processes while increasing overall organizational security levels.
  • Lead continuous improvement efforts within the team and work with the support organization to improve operations and execution.
  • Coordinate the maintenance of established standard operating environment (SOE) for desktop and remote devices.
  • Plan and execute the update of Windows 10/11 systems to the latest builds.
  • Coordinate and perform duties using tools to identify, mitigate risk, and remove vulnerabilities from the desktops and remote devices.
  • Coordinate and deploy patches and software updates on desktops, remote devices, and servers.
  • Coordinate the deployment of non-SOE software such as MS Visio, MS Project, Adobe Acrobat, etc. to desktops and remote devices.
  • Manage service request work assignment queues within the ticketing system (ServiceNow).
  • Lead problem management efforts, identify, and resolve technical problems related to software deployments.
  • Communicate effectively (in oral and written form) with a variety of audiences, work well within small and large team environments.
  • Mentor staff in building troubleshooting skills.
  • Create reports using SQL reporting.
  • Modify/build software packages/updates for applications.
  • Create PowerShell scripts to resolve issues with MECM/SCCM clients and WMI repository.
  • Create, test, and troubleshoot GPOs.
  • Create packages and deploy drivers and BIOS updates.
  • Create images using the sysprep or MDT process.
Requirements
  • Minimum 5+ years of experience providing IT technical support or administering IT systems.
  • Minimum 3+ years of experience working with MECM/SCCM.
  • Strong PowerShell scripting experience.
  • Strong experience with creating images using the sysprep or MDT process.
  • Experience patching, deploying software, and resolving MECM/SCCM client problems.
  • Knowledge and experience with Active Directory and creating GPOs.
  • Experience in managing workforce task assignment.
  • Strong prioritization, problem-solving, diagnosis, and troubleshooting skills.
  • Work well under pressure with differing levels of leadership.
  • Exposure to other network monitoring systems and IT Service Management (i.e., Splunk or similar).
  • Experience using ITIL Ticket Management System – ServiceNow or equivalent.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
  • Familiarity with the ITIL 3 or 4 Framework.
Preferred Qualifications
  • BS degree with an emphasis on IT, Computer Science, or similar.
  • Security+ CE certification preferred.
  • One or more of the following certifications are preferred – MCSA, MS Modern Desktop Administrator Associate, ITIL 4 Foundation.

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