Facilities Operations Specialist

2 weeks ago


Houston, Texas, United States POWERHOUSE RETAIL SERVICES LLC Full time

Elevate your career with Powerhouse Retail Services LLC

We are seeking a Facilities Coordinator to enhance our operational efficiency.

As a prominent player in the industry, we offer a diverse range of business opportunities and a tailored development plan designed to help you reach your professional aspirations.

The Facilities Coordinator I will be an integral part of a vibrant and collaborative team, responsible for delivering exceptional customer service by managing service requests for clients while fostering relationships with service partners in a dynamic, high-volume setting.


Benefits of working with us:

· Comprehensive medical, dental, and vision coverage, along with Short-Term and Long-Term Disability options, Life Insurance, and additional voluntary plans.

· 401(k) Retirement Plan featuring company matching contributions.

· Generous Paid Time Off, 11 Company Holidays, and Paid Parental Leave.

· Access to wellness programs and an onsite fitness center.

· Continuous professional development and opportunities for ongoing education.

Your responsibilities will include:

Efficiently managing a high volume of incoming work orders and email communications.

  • Assessing customer inquiries and determining appropriate resolutions.
  • Coordinating with vendor partners for work orders, ensuring timely arrivals.
  • Overseeing service requests from initiation to completion while meeting all processing and KPI standards.
  • Identifying potential vendor partners to establish collaborative relationships.
  • Entering necessary data into our systems to track and follow up on customer requests.
  • Maintaining accurate records and documentation of service requests.
  • Responding promptly to phone and email communications, managing high traffic effectively.
  • Communicating clearly with clients, team members, and vendor partners through various channels while keeping records organized.
  • Contributing to team objectives as set by management.
  • Collaborating with managers and team members to resolve issues.
  • Prioritizing tasks with overlapping deadlines.
  • Working independently and demonstrating problem-solving skills.
  • Multitasking in a fast-paced environment.
  • Staying composed in a dynamic and demanding work atmosphere.
  • Performing additional duties as assigned by leadership.

Qualifications:

· A minimum of 2 years of experience in a customer-facing role is preferred.

· Prior experience in Facilities Maintenance or Construction is advantageous.

· A Bachelor's Degree, Associate Degree, or two years of relevant industry experience is preferred.

· Successful completion of background checks and drug testing is required.

Equal Opportunity Employer/Disability/Veterans



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