Facilities Operations Specialist
2 weeks ago
Elevate your career with Powerhouse Retail Services LLC
We are seeking a Facilities Coordinator to enhance our operational efficiency.
As a prominent player in the industry, we offer a diverse range of business opportunities and a tailored development plan designed to help you reach your professional aspirations.
The Facilities Coordinator I will be an integral part of a vibrant and collaborative team, responsible for delivering exceptional customer service by managing service requests for clients while fostering relationships with service partners in a dynamic, high-volume setting.
Benefits of working with us:
· Comprehensive medical, dental, and vision coverage, along with Short-Term and Long-Term Disability options, Life Insurance, and additional voluntary plans.
· 401(k) Retirement Plan featuring company matching contributions.
· Generous Paid Time Off, 11 Company Holidays, and Paid Parental Leave.
· Access to wellness programs and an onsite fitness center.
· Continuous professional development and opportunities for ongoing education.
Your responsibilities will include:
Efficiently managing a high volume of incoming work orders and email communications.
- Assessing customer inquiries and determining appropriate resolutions.
- Coordinating with vendor partners for work orders, ensuring timely arrivals.
- Overseeing service requests from initiation to completion while meeting all processing and KPI standards.
- Identifying potential vendor partners to establish collaborative relationships.
- Entering necessary data into our systems to track and follow up on customer requests.
- Maintaining accurate records and documentation of service requests.
- Responding promptly to phone and email communications, managing high traffic effectively.
- Communicating clearly with clients, team members, and vendor partners through various channels while keeping records organized.
- Contributing to team objectives as set by management.
- Collaborating with managers and team members to resolve issues.
- Prioritizing tasks with overlapping deadlines.
- Working independently and demonstrating problem-solving skills.
- Multitasking in a fast-paced environment.
- Staying composed in a dynamic and demanding work atmosphere.
- Performing additional duties as assigned by leadership.
Qualifications:
· A minimum of 2 years of experience in a customer-facing role is preferred.
· Prior experience in Facilities Maintenance or Construction is advantageous.
· A Bachelor's Degree, Associate Degree, or two years of relevant industry experience is preferred.
· Successful completion of background checks and drug testing is required.
Equal Opportunity Employer/Disability/Veterans
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