Route Sales Representative

1 month ago


Minneapolis, Minnesota, United States Farmer Brothers Full time
Job Title: Route Sales Representative

At Farmer Brothers, we are seeking a highly motivated and experienced Route Sales Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, growing our business, and driving revenue growth.

Key Responsibilities:
  • Achieve assigned revenue goals through effective sales and customer service strategies.
  • Ensure customers receive timely and efficient delivery and service.
  • Participate in regional and company promotions to drive sales and growth.
  • Identify and close distribution voids on core products to increase revenue per stop.
  • Deliver, replenish, and rotate beverage station products on each call.
  • Ensure equipment is clean and in working order, executing a minimum of one CQC per day.
  • Execute the "Farmer Brothers Way to Sell" by recapping services provided and presenting business building initiatives.
  • Resolve and/or escalate customer issues quickly to ensure customer satisfaction.
  • Manage invoices, inventory, and collections daily.
Requirements:
  • High School Diploma or equivalent.
  • 2+ years of route delivery experience in a related customer service business-to-business field.
  • Previous foodservice industry experience preferred.
  • Must be able to complete a successful DOT physical, possess a valid driver's license, and have a clean driving record.
Personal and Professional Skillsets:
  • Mechanical aptitude with company hardware and software products.
  • Ability to lift and carry products weighing up to 50 lbs.
  • Proficient in assessing customer needs.
  • Fully supports and stands behind business goals.
  • Readily identifies issues, problems, or opportunities.
  • Is aware of impact self has on others.
  • Uses active listening and communicates effectively with customers or management.
  • Identifies new opportunities and proactively works to grow the business.
  • Builds rapport and cooperative relationships with customers and team members.
  • Uses sound business judgment and decision making.
  • Strong communication and solid active listening skills.
  • Able to work independently and is proactive.


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