Route Sales Representative
1 month ago
At Farmer Brothers, we are seeking a highly motivated and experienced Route Sales Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, growing our business, and driving revenue growth.
Key Responsibilities:- Achieve assigned revenue goals through effective sales and customer service strategies.
- Ensure customers receive timely and efficient delivery and service.
- Participate in regional and company promotions to drive sales and growth.
- Identify and close distribution voids on core products to increase revenue per stop.
- Deliver, replenish, and rotate beverage station products on each call.
- Ensure equipment is clean and in working order, executing a minimum of one CQC per day.
- Execute the "Farmer Brothers Way to Sell" by recapping services provided and presenting business building initiatives.
- Resolve and/or escalate customer issues quickly to ensure customer satisfaction.
- Manage invoices, inventory, and collections daily.
- High School Diploma or equivalent.
- 2+ years of route delivery experience in a related customer service business-to-business field.
- Previous foodservice industry experience preferred.
- Must be able to complete a successful DOT physical, possess a valid driver's license, and have a clean driving record.
- Mechanical aptitude with company hardware and software products.
- Ability to lift and carry products weighing up to 50 lbs.
- Proficient in assessing customer needs.
- Fully supports and stands behind business goals.
- Readily identifies issues, problems, or opportunities.
- Is aware of impact self has on others.
- Uses active listening and communicates effectively with customers or management.
- Identifies new opportunities and proactively works to grow the business.
- Builds rapport and cooperative relationships with customers and team members.
- Uses sound business judgment and decision making.
- Strong communication and solid active listening skills.
- Able to work independently and is proactive.
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