Transit Service Center Representative

4 weeks ago

Minneapolis, Minnesota, United States Metropolitan Council Full time
About the Job

We are seeking a highly skilled and customer-focused individual to join our team as a Transit Service Center Representative. In this role, you will be responsible for selling and replacing fare tools and various promotional items to customers, providing routing information, and assisting with problem-solving for transportation issues.

Key Responsibilities:

  • Sell Metro Transit fare items to customers, help customers determine the best type of fare product for their needs, and collect proper payment for sale.
  • Accurately prepare and reconcile daily bank deposits, balance sheets, electronic fares, and ticket inventory records in accordance with the policies and procedures established in the sales operations manual.
  • Assist customers with detailed route information and transportation questions or solutions, use technology to identify the best option, and instruct customers on how to use internet and smartphones for self-service.
  • Help customers with transit issues by referring them to the best resource based on the information received, receive lost and found items from Customer Service for customer pickup, and reference Cubic's NCS for troubleshooting Go-To card questions.
  • Collect payments for fare evasion citations, stock transit schedule racks with up-to-date schedules, order route schedules and transit information from various resources, and maintain an orderly environment.
  • Provide instruction to customers on how to access electronic schedules, keep up to date on route changes and rider alerts to inform customers of changes, and maintain an organized and clean transit store appearance.
  • Assist with Metropass and other fare-card media production processes, perform assigned duties in the sales operations department when not needed at stores, and may be required to travel to various transit stores to maintain proper levels of service.
  • Process Limited Mobility applications and perform other related duties.

Requirements:

  • A high school diploma or GED with two (2) years of work experience as a bank teller, customer service representative in a retail environment, or cashier in a high-volume, multi-payment option retail environment.
  • Experience and/or knowledge of Metro Transit structure, services, and policies, experience explaining services, problem-solving, and taking/answering customer feedback via in-person, by phone, or email, and previous experience working with a diverse customer base.

What We Offer:

  • A competitive salary, excellent benefits, and a good work-life balance.
  • The opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • On-site training and tuition reimbursement to develop your skills.

How to Apply:

  1. We review your minimum qualifications.
  2. Must pass a work record evaluation (internal ATU employees only).
  3. We rate your education and experience.
  4. We conduct a structured panel interview.

Equal Opportunity Employer:

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. We are committed to a workforce that reflects the diversity of the region and strongly encourage persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

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