Technical Support Specialist
5 days ago
Securitas Healthcare, a leading provider of healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team. As a key member of our technical support team, you will provide advanced technical support to customers via phone, email, and/or onsite.
Key Responsibilities:- Diagnose and troubleshoot hardware, software, network, and/or 3rd party equipment issues.
- Upgrade, configure, or reinstall Securitas Healthcare software applications.
- Re-create customer issues and test customer configurations in-house for in-depth diagnosis.
- Collect pertinent data and escalate customer issues as required.
- Participate in on-call rotation for after-hours over-the-phone customer technical support.
- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery.
- Bachelor's Degree or accredited certification in Computer Science, Information Technology, or Electronics.
- Minimum 2-4 years of experience in a technical support center/customer service environment or customer-facing role.
- Strong analytical and troubleshooting skills, along with the ability to think logically.
- Excellent communication skills in English, technically and emphatically.
- Ability to work in a team environment and/or remote location.
- Self-motivated and able to work in a fast-paced, multi-task, and high-intensity work environment.
- Intermediate knowledge in wireless vendors.
- Working knowledge of Microsoft SQL.
- Experience in networking infrastructure and computer diagnostics.
- Experience with RF.
Securitas Healthcare is an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.
-
IT Technical Support Specialist
3 weeks ago
Lincoln, Nebraska, United States Duncan Aviation Full timeJob SummaryDuncan Aviation is seeking a skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our users, ensuring they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide technical support and assistance to users...
-
Client Technical Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Fiserv Full timeJob Title: Client Technical Support SpecialistWe are seeking a skilled Client Technical Support Specialist to join our team at Fiserv. As a key member of our support team, you will be responsible for providing technical assistance to our clients and internal associates.Key Responsibilities:Independently handle client calls, issues, and escalations with...
-
Multimedia Technical Support Specialist
1 month ago
Lincoln, Nebraska, United States University of Nebraska Full timePosition OverviewAs a Multimedia Technical Support Specialist, you will play a crucial role in providing advanced technical assistance for audio/visual systems across various learning environments. This position involves working with a range of equipment, including control systems, computer setups, audio/video switchers, amplifiers, mixers, projectors, and...
-
Technical Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob SummaryWe are seeking a skilled Technical Support Engineer to join our team at Securitas Healthcare. As a Technical Support Engineer, you will provide technical assistance to customers via phone, email, and CRM system, and occasionally onsite. You will work within a tiered technical support structure and be able to effectively communicate with team...
-
Technical Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.Job SummaryThe Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This role requires a strong...
-
Technical Support Specialist
3 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer II to join our team at Securitas Healthcare. As a key member of our technical support center, you will provide advanced technical support to customers via phone, email, and/or onsite.Key ResponsibilitiesFunction as the primary customer contact for technical issues through telephone and...
-
Technical Support Specialist
1 week ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.Job Summary:The Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This role requires a strong...
-
Technical Support Specialist
5 days ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.Job SummaryThe Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This role requires a strong...
-
Technical Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Northland Business Systems Full timeJob OverviewWe are seeking a skilled Systems Engineer I to join our team at Northland Business Systems in Omaha, NE. This role will involve providing technical support and assistance to customers with computer hardware and software issues.Key ResponsibilitiesAssist customers with technical issues and questions via phone, email, and online platformsDiagnose...
-
Client Technical Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Fiserv Full timeAbout the RoleFiserv is seeking a highly motivated and analytical Client Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for resolving complex client application and configuration issues, collaborating with different teams, and managing client expectations.Key ResponsibilitiesRespond to and resolve...
-
Senior Technical Support Specialist
3 weeks ago
Lincoln, Nebraska, United States Oracle Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Support Analyst to join our Oracle Software Support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to drive business success.Key...
-
Database Technical Specialist
2 weeks ago
Lincoln, Nebraska, United States Oracle Full timeJob DescriptionOracle is seeking a highly skilled Database Technical Specialist to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone...
-
Database Technical Specialist
2 weeks ago
Lincoln, Nebraska, United States Oracle Full timeJob DescriptionOracle is seeking a highly skilled Database Technical Specialist to join our Support organization. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...
-
Customer Technical Support Specialist
1 month ago
Lincoln, Nebraska, United States BinMaster Level Controls Full timeCompany OverviewBinMaster Level ControlsAre you passionate about providing exceptional customer service in a dynamic environment? Do you have a knack for technology and enjoy working with software? If you thrive in assisting customers via phone and chat, this role may be the perfect fit for you.Ideal Candidates May Have Experience In:HVAC installation and...
-
IT Support Specialist
4 weeks ago
Lincoln, Nebraska, United States Ameritas Full timeAbout the Role:Ameritas is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our employees, ensuring that their computer equipment and software are running smoothly and efficiently.Key Responsibilities:Execute associate moves...
-
Database Technical Specialist
2 weeks ago
Lincoln, Nebraska, United States Oracle Full timeJob DescriptionOracle is seeking a highly skilled Database Technical Specialist to join our Support organization. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...
-
Technical Sales Support Specialist
4 weeks ago
Lincoln, Nebraska, United States Apex Innovations Full timeAbout Apex Innovations:We are a dynamic and forward-thinking company that values innovation and customer satisfaction. Our team is passionate about delivering exceptional results and exceeding customer expectations.What We Offer:Exciting and challenging projects that foster growth and developmentA competitive compensation package and performance-based...
-
Technical Sales Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Apex Innovations Full timeAbout Apex InnovationsWe are a dynamic and innovative company that values customer satisfaction and employee growth. Our team is passionate about delivering exceptional results and making a positive impact.What We OfferChallenging and diverse tasks that promote skill development and creativityA competitive compensation package and performance-based bonusesA...
-
IT Support Specialist
1 month ago
Lincoln, Nebraska, United States Ameritas Full timeAbout the RoleAmeritas Life Insurance Corp is seeking a skilled IT Support Specialist to drive business growth by providing top-notch technical support to internal end users. This role will be responsible for assisting with password resets, printer and network device issues, and lower-severity IT access ticket requests.This position will combine a basic...
-
RCS Product Support Specialist
1 week ago
Lincoln, Nebraska, United States iHeartMedia, Inc Full timeAbout the RoleiHeartMedia, Inc. is seeking a skilled RCS Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and accurate answers to customers' technical questions and issues related to our radio systems.Key ResponsibilitiesProvide technical support to customers via phone, email, and...