Technical Support Specialist

5 days ago

Lincoln, Nebraska, United States Securitas Electronic Security Inc Full time
Job Title: Technical Support Engineer II

Securitas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.

Job Summary

The Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This role requires a strong understanding of Securitas Healthcare solutions, excellent communication skills, and the ability to work independently.

Key Responsibilities
  • Function as the primary customer contact for technical issues through telephone and web-based technical support for all Securitas Healthcare products.
  • Diagnose and troubleshoot hardware, software, network, and/or 3rd party equipment issues.
  • Upgrade, configure, or reinstall Securitas Healthcare software applications.
  • Re-create customer issues and test customer configurations in-house for in-depth diagnosis.
  • Collect pertinent data and escalate customer issues as required.
  • Participate in on-call rotation for after-hours over-the-phone customer technical support.
Requirements
  • Bachelor's Degree or accredited certification in Computer Science, Information Technology, or Electronics, and/or equivalent professional experience.
  • Minimum 4 years of experience in a technical support center/customer service environment or customer-facing role.
  • Good analytical and troubleshooting skills, along with the ability to think logically.
  • Strong communications skills in English, technically and emphatically. Must be able to give and receive complex directions by phone.
  • Critical thinker.
  • Good interpersonal skills.
  • Must be a self-motivated, self-starter.
  • Able to work in a team environment and/or remote location.
  • Ability to work in a fast-paced, multi-task, and high-intensity work environment.
  • Outside of the box thinker with great customer support skills. Must be able to effectively communicate with customers and team members as well as other internal teams.
  • Intermediate knowledge in wireless vendors is required (Understand how the wireless environment is set up and be able to intelligently discuss it with customer IT team).
  • Working knowledge of Microsoft SQL is a big plus (Understand SQL structure, understand maintenance jobs, ability to run basic provided queries).
  • Experience in networking infrastructure and computer diagnostics.
  • Experience with RF will be an advantage.
What We Offer

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

  • IT Technical Support Specialist

    3 weeks ago

    Lincoln, Nebraska, United States Duncan Aviation Full time

    Job SummaryDuncan Aviation is seeking a skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our users, ensuring they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide technical support and assistance to users...

  • Client Technical Support Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Fiserv Full time

    Job Title: Client Technical Support SpecialistWe are seeking a skilled Client Technical Support Specialist to join our team at Fiserv. As a key member of our support team, you will be responsible for providing technical assistance to our clients and internal associates.Key Responsibilities:Independently handle client calls, issues, and escalations with...

  • Multimedia Technical Support Specialist

    1 month ago

    Lincoln, Nebraska, United States University of Nebraska Full time

    Position OverviewAs a Multimedia Technical Support Specialist, you will play a crucial role in providing advanced technical assistance for audio/visual systems across various learning environments. This position involves working with a range of equipment, including control systems, computer setups, audio/video switchers, amplifiers, mixers, projectors, and...

  • Technical Support Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Securitas Electronic Security Inc Full time

    Job SummaryWe are seeking a skilled Technical Support Engineer to join our team at Securitas Healthcare. As a Technical Support Engineer, you will provide technical assistance to customers via phone, email, and CRM system, and occasionally onsite. You will work within a tiered technical support structure and be able to effectively communicate with team...

  • Technical Support Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Securitas Electronic Security Inc Full time

    Job Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.Job SummaryThe Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This role requires a strong...

  • Technical Support Specialist

    3 weeks ago

    Lincoln, Nebraska, United States Securitas Electronic Security Inc Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer II to join our team at Securitas Healthcare. As a key member of our technical support center, you will provide advanced technical support to customers via phone, email, and/or onsite.Key ResponsibilitiesFunction as the primary customer contact for technical issues through telephone and...

  • Technical Support Specialist

    5 days ago

    Lincoln, Nebraska, United States Securitas Electronic Security Inc Full time

    Job Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team. As a key member of our technical support team, you will provide advanced technical support to customers via phone, email, and/or onsite.Key Responsibilities:Diagnose and...

  • Technical Support Specialist

    1 week ago

    Lincoln, Nebraska, United States Securitas Electronic Security Inc Full time

    Job Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.Job Summary:The Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This role requires a strong...

  • Technical Support Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Northland Business Systems Full time

    Job OverviewWe are seeking a skilled Systems Engineer I to join our team at Northland Business Systems in Omaha, NE. This role will involve providing technical support and assistance to customers with computer hardware and software issues.Key ResponsibilitiesAssist customers with technical issues and questions via phone, email, and online platformsDiagnose...

  • Client Technical Support Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Fiserv Full time

    About the RoleFiserv is seeking a highly motivated and analytical Client Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for resolving complex client application and configuration issues, collaborating with different teams, and managing client expectations.Key ResponsibilitiesRespond to and resolve...

  • Senior Technical Support Specialist

    3 weeks ago

    Lincoln, Nebraska, United States Oracle Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Analyst to join our Oracle Software Support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to drive business success.Key...

  • Database Technical Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Oracle Full time

    Job DescriptionOracle is seeking a highly skilled Database Technical Specialist to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone...

  • Database Technical Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Oracle Full time

    Job DescriptionOracle is seeking a highly skilled Database Technical Specialist to join our Support organization. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...

  • Customer Technical Support Specialist

    1 month ago

    Lincoln, Nebraska, United States BinMaster Level Controls Full time

    Company OverviewBinMaster Level ControlsAre you passionate about providing exceptional customer service in a dynamic environment? Do you have a knack for technology and enjoy working with software? If you thrive in assisting customers via phone and chat, this role may be the perfect fit for you.Ideal Candidates May Have Experience In:HVAC installation and...

  • IT Support Specialist

    4 weeks ago

    Lincoln, Nebraska, United States Ameritas Full time

    About the Role:Ameritas is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our employees, ensuring that their computer equipment and software are running smoothly and efficiently.Key Responsibilities:Execute associate moves...

  • Database Technical Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Oracle Full time

    Job DescriptionOracle is seeking a highly skilled Database Technical Specialist to join our Support organization. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...

  • Technical Sales Support Specialist

    4 weeks ago

    Lincoln, Nebraska, United States Apex Innovations Full time

    About Apex Innovations:We are a dynamic and forward-thinking company that values innovation and customer satisfaction. Our team is passionate about delivering exceptional results and exceeding customer expectations.What We Offer:Exciting and challenging projects that foster growth and developmentA competitive compensation package and performance-based...

  • Technical Sales Support Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Apex Innovations Full time

    About Apex InnovationsWe are a dynamic and innovative company that values customer satisfaction and employee growth. Our team is passionate about delivering exceptional results and making a positive impact.What We OfferChallenging and diverse tasks that promote skill development and creativityA competitive compensation package and performance-based bonusesA...

  • IT Support Specialist

    1 month ago

    Lincoln, Nebraska, United States Ameritas Full time

    About the RoleAmeritas Life Insurance Corp is seeking a skilled IT Support Specialist to drive business growth by providing top-notch technical support to internal end users. This role will be responsible for assisting with password resets, printer and network device issues, and lower-severity IT access ticket requests.This position will combine a basic...

  • RCS Product Support Specialist

    1 week ago

    Lincoln, Nebraska, United States iHeartMedia, Inc Full time

    About the RoleiHeartMedia, Inc. is seeking a skilled RCS Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and accurate answers to customers' technical questions and issues related to our radio systems.Key ResponsibilitiesProvide technical support to customers via phone, email, and...