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Technical Support Specialist
2 months ago
HALLMARK - Fostering Connections in a Digital Age
For over a century, Hallmark has been dedicated to uniting individuals and enhancing the relationships that hold significance. Our mission transcends the individual roles of our team members, as we strive to create a more interconnected future. We are on the lookout for empathetic learners, strategic thinkers, and innovative visionaries with diverse backgrounds and skills to help us navigate the next chapter of Hallmark's journey, integrating traditional retail with the advantages of digital platforms.
At Hallmark, we prioritize making every employee feel valued and integral to our collective success. In your daily responsibilities, we will leverage your existing skills while providing opportunities for leadership and various pathways for professional growth.
Our commitment to inclusivity is reflected in our approach to embracing diverse backgrounds, identities, and working styles. We actively seek to enhance our internal and external environments, ensuring that a wide range of perspectives is included in our decision-making processes. We believe that fostering a broadly inclusive and equitable workplace is essential for our future success, and we welcome fresh insights from new team members.
ABOUT US
Chinquapin Trust Company is a private trust entity that oversees a complex investment portfolio, financial reporting, tax compliance, and additional services for its clientele, which includes individuals, partnerships, corporations, trusts, and private foundations.
POSITION SUMMARY
The IT Support Analyst is responsible for providing daily technical assistance and support to the Chinquapin Trust Company team and its clients. This role requires a strong eagerness to learn various IT technologies, managing daily technical support tasks, and contributing to special IT projects. This position operates in a hybrid model, combining in-office work with remote responsibilities based on the IT requirements and projects at hand.
PRIMARY DUTIES
- Installation and configuration of software on workstations and servers.
- Preparation and setup of laptops, monitors, docking stations, and other essential equipment for new team members.
- Provision of technical support to team members and clients both on-site and remotely, utilizing various access methods.
- Development and maintenance of technical procedures and documentation.
- Collaboration with software and hardware vendors to resolve product-related issues.
- Assistance to team members and clients in understanding key application functionalities.
REQUIRED QUALIFICATIONS
To be considered for this role, candidates must possess:
- A minimum of 2 years of experience in providing technical support to end-users.
- Proficiency in Microsoft Windows and Microsoft 365 applications (Excel, Word, PowerPoint, Teams, etc.).
- Experience with macOS and iOS, including skills in application installation, troubleshooting permissions issues, and applying software updates.
- Familiarity with programming/scripting languages such as C# .NET, Java, Python, or JavaScript.
- Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- Ability to work independently.
PREFERRED QUALIFICATIONS
Candidates will stand out if they have:
- Understanding of database management and SQL report development.
- Strong analytical skills and the ability to think critically to troubleshoot technical challenges.
- Previous experience in a similar capacity.
- Experience within a financial services context.
- Excellent verbal and written communication skills, capable of conveying technical information to non-technical audiences.
- Exceptional customer service abilities.
Interested candidates should follow the application instructions provided.
Hallmark is committed to equal opportunity employment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.
Benefits and Community Engagement
We offer competitive healthcare, paid time off, remote work options, flexible schedules, parental leave, support for professional development, and employee assistance programs to promote overall well-being. Hallmark encourages employees to engage in community service and supports various initiatives that enhance the quality of life in our neighborhoods.
