Customer Care Team Leader

2 weeks ago


Lehi, Utah, United States Serenity Healthcare Full time
Job Overview

Contact Center Supervisor - Onsite

**Location: Lehi, UT**

Are you prepared to guide a team that is essential in transforming lives and innovating healthcare solutions? Serenity Healthcare, a pioneer in healthcare technology, is in search of a proactive and mission-oriented Contact Center Supervisor. Our goal is to empower individuals to regain control over their lives through advanced treatment options. We seek a leader with a proven history of achieving outstanding results in a customer-focused call center setting.

Important Note: This role involves working with patients experiencing severe mental health challenges, which may be distressing for some individuals.


Key Responsibilities:

  • Leverage analytical insights to manage complex processes effectively.
  • Oversee performance metrics, policies, and operational procedures.
  • Identify and implement enhancements to customer service protocols in collaboration with internal stakeholders.
  • Provide essential coaching, constructive feedback, and conduct performance assessments.
  • Inspire and lead a high-achieving customer care team, promoting a productive and results-driven atmosphere.


Key Qualifications:

  • 1-3 years of demonstrated experience in customer service supervision.
  • Experience in high-volume customer service leadership or call center management.
  • Skilled in identifying, coaching, and evaluating core competencies and performance indicators.
  • Genuine commitment to supporting individuals facing mental health challenges.
  • Proven ability to make informed decisions under competing priorities.
  • Highly organized with a keen attention to detail.
  • Self-motivated and driven.
  • Exceptional skills in customer service, communication, problem-solving, and conflict resolution.
  • Comfortable interacting with professionals at all organizational levels.


Why Choose Serenity Healthcare:

  • Comprehensive insurance coverage (90% premium covered by Serenity)
  • Clear opportunities for career growth and advancement
  • Competitive salary (dependent on experience)
  • No cold calling or sales responsibilities
  • Generous paid time off plus 10 major holidays
  • 401K retirement savings plan
  • Employee Referral Program
  • And many additional benefits

About Serenity Healthcare:

Serenity Healthcare is at the cutting edge of healthcare technology, utilizing advanced medical devices to ensure long-term success for patients, even when other treatments have not been effective. Grounded in evidence-based research and validated by proven outcomes, we are dedicated to assisting individuals in reclaiming their lives through innovative healthcare solutions.

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