Customer Care Advocate
2 weeks ago
Overview
As a Customer Service Representative at Xyngular, you will embody the spirit of our company. Rather than functioning in a conventional call center environment, our representatives are dedicated to delivering exceptional customer service that aligns with our core values and mission. At Xyngular, we are committed to providing an unparalleled customer experience that sets us apart from the competition.
About Xyngular
Xyngular is a prominent network marketing organization based in Utah, specializing in award-winning health and weight loss products. Acknowledged as a Best Place to Work by various prestigious publications, Xyngular prioritizes the well-being of our employees and independent distributors alike. Our success is rooted in our collaborative culture, supportive work environment, and principled leadership.
We value our employees and demonstrate this through a comprehensive benefits package that includes competitive paid time off, a Healthy Life benefit, complimentary snacks, quarterly performance incentives, and more. Additionally, we foster a sense of community with seasonal parties and employee appreciation events.
Our call center atmosphere is distinct from typical centers. Our Members and Distributors look forward to engaging with Xyngular because our representatives are committed to providing outstanding customer service. This means prioritizing personal connections over simply completing calls. Instead of focusing on call quotas, our Customer Service Representatives are encouraged to cultivate meaningful relationships with our Members.
A Typical Day
The Member Service call center operates Monday through Friday, offering flexible shift options to accommodate various schedules.
For a Xyngular representative, delivering exceptional customer service begins with being well-rested, enjoying a nutritious breakfast, and being prepared to engage positively with customers. Your day will involve answering calls, fostering connections with our Members, and assisting them in achieving their health and financial aspirations. Call topics may range from order placements to inquiries about Xyngular products and guidance on our compensation structure. In addition to handling customer interactions, representatives stay engaged by responding to voicemails, emails, and online chats. Each day presents unique opportunities, such as participating in training sessions, discussing personal development goals with supervisors, or enjoying time with colleagues. There are also numerous chances to collaborate with other departments through company-wide meetings and events.
Qualifications
- Excellent verbal communication skills in English
- Passion for delivering outstanding customer service
- Willingness to learn and adapt
- Commitment to supporting Members and Distributors in their health journeys or Direct Sales endeavors
- Focus on personal and team development
- Proactive approach and ownership of responsibilities
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