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Customer Care Team Leader

2 months ago

Lehi, Utah, United States Serenity Healthcare Full time
Job Overview

Contact Center Supervisor - Onsite

**Location: Lehi, UT**

Are you prepared to guide a team that plays a crucial role in transforming lives and advancing healthcare? Serenity Healthcare, a pioneer in healthcare technology, is on the lookout for an energetic and mission-focused Contact Center Supervisor. Our goal is to empower individuals to regain control over their lives through innovative treatments. We seek a leader with a proven history of achieving outstanding results in a customer-focused call center setting.

Important Note: This role involves working with patients experiencing severe mental health challenges, which may be distressing for some individuals.


Primary Responsibilities:

  • Leverage data-driven insights to manage complex processes.
  • Oversee performance metrics, policies, and operational procedures.
  • Identify opportunities to enhance customer service practices and collaborate with internal teams.
  • Deliver essential coaching, constructive feedback, and conduct performance assessments.
  • Inspire and lead a high-performing customer care team, cultivating a productive and goal-oriented atmosphere.


Essential Qualifications:

  • 1-3 years of demonstrated experience in customer service supervision.
  • Experience in high-volume customer service leadership or call center management.
  • Skilled in identifying, coaching, and evaluating core competencies and performance indicators.
  • Genuine commitment to supporting individuals facing mental health challenges.
  • Proven ability to make informed decisions amidst competing priorities.
  • Highly organized with a keen attention to detail.
  • Self-motivated and driven.
  • Outstanding customer service, communication, problem-solving, and de-escalation abilities.
  • Comfortable interacting with professionals at all levels.


Why Choose Serenity Healthcare:

  • Comprehensive insurance coverage (90% premium covered by Serenity)
  • Clear pathways for professional growth and advancement
  • Competitive salary (dependent on experience)
  • No cold calling or sales involved
  • Generous paid time off plus 10 major holidays
  • 401K retirement plan
  • Employee Referral Program
  • And much more

About Serenity Healthcare:

Serenity Healthcare is at the forefront of healthcare technology, utilizing advanced medical devices to provide patients with long-term success, even when other treatments have been ineffective. Grounded in evidence-based research and supported by proven outcomes, we are dedicated to helping individuals reclaim their lives through a revolutionary technological approach to healthcare.

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