Emergency Medical Services Operations Manager

5 days ago


Mokena, Illinois, United States Medical Express Ambulance Service Full time
Job Summary

We are seeking a highly skilled and experienced Emergency Medical Services (EMS) Operations Manager to join our team at Medical Express Ambulance Service. The successful candidate will be responsible for overseeing the daily operations of our ambulance service, ensuring the highest level of patient care and safety.

Key Responsibilities
  • Supervise Field Personnel: Lead and manage a team of paramedics and emergency medical technicians (EMTs) to ensure they are equipped to handle emergency situations.
  • Respond to Incidents: Respond to emergency calls and incidents in the field, providing critical care and transportation services to patients.
  • Customer Service: Handle customer complaints and concerns in a professional and courteous manner.
  • Regulatory Compliance: Ensure that all operations are in compliance with relevant laws, regulations, and industry standards.
  • Station Management: Oversee the maintenance and upkeep of our ambulance stations, ensuring they are well-stocked and equipped to handle emergency situations.
  • Technical Assistance: Provide technical assistance and support to our service providers, ensuring they have the necessary resources to provide high-quality patient care.
  • Quality Assurance: Develop and implement quality assurance and improvement processes to ensure that our services meet the highest standards of patient care and safety.
  • Billing and Inquiries: Assist with billing inquiries and resolve any issues in a timely and professional manner.
Requirements
  • State-Licensed Paramedic: Must be a state-licensed paramedic with a strong background in emergency medical services.
  • Nationally Registered Paramedic: Nationally registered paramedic certification is preferred.
  • Advanced Certifications: Advanced certifications such as ACLS, PALS, and PEPP are highly desirable.
What We Offer
  • Competitive Wages and Benefits: We offer competitive wages and benefits, including medical, dental, and vision insurance.
  • Pet Insurance: We offer pet insurance to support our employees' furry friends.
  • Disability and Life Insurance: We provide disability and life insurance to protect our employees and their families.
  • Paid Time Off: We offer paid time off to ensure our employees have a healthy work-life balance.
  • Tuition Reimbursement: We offer tuition reimbursement to support our employees' education and career development.
  • 401K with Match: We offer a 401K plan with a company match to support our employees' retirement savings.
  • Uniform Allowance: We provide a uniform allowance to support our employees' professional appearance.
  • Flexible Scheduling: We offer flexible scheduling to accommodate our employees' needs.
  • Educational Opportunities: We provide educational opportunities and sponsored continuing education to support our employees' professional development.


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