Administrative Operations Manager
6 days ago
About Woody Buick GMC of Naperville
We are Chicagoland's best and largest General Motors dealership, dedicated to delivering unparalleled customer satisfaction and community engagement. Our team is passionate about providing exceptional automotive experiences, and we invite qualified professionals to join us in achieving this goal.
Compensation Package:
The successful candidate will receive a competitive annual salary ranging from $75,000 to $80,000, commensurate with experience. In addition, our comprehensive benefits package includes 401(k), health, dental, vision, and life insurance, paid vacation, and an employee vehicle purchase discount.
Job Summary:
We seek an experienced Office Manager to oversee crucial accounting and administrative functions, ensuring smooth operations while upholding our commitment to excellence in customer service. The ideal candidate will have five years of experience in dealership office management, preferably with General Motors.
Main Responsibilities:
Manage the Office Staff: Oversee Billers, License & Title, and Cashiers to ensure efficient daily operations.Accounting and Reporting: Handle financial transactions for sales and service, prepare reports, and maintain accurate financial records in collaboration with the Comptroller.Administrative Support: Maintain schedules, provide reports, manage document retention, and handle correspondence to optimize office efficiency.Support Department Managers: Foster a positive work environment that enables department managers to focus on operational tasks.Customer Service: Provide exceptional customer assistance, addressing queries and concerns with professionalism to enhance customer satisfaction.Review and Maintain Schedules: Ensure effective scheduling and timely completion of tasks.Financial Oversight: Reconcile bank accounts, credit cards, floorplan, and factory open accounts.Staff Management: Hire, train, and manage office staff.Compliance: Ensure all deals comply with local, state, and federal guidelines.Professional Standards: Demonstrate professional ethics, morals, and customer service standards.Collaboration: Work closely with the office team and department managers to achieve dealership goals.Requirements:
- Experience: Five years in dealership office management (General Motors experience preferred).
- Skills: Familiarity with license and title, sales tax, warranty, billing, and commissions.
- Attributes: Exceptional customer service and organizational skills, detail-oriented with multitasking abilities.
- Team Player: Ability to work independently and collaboratively within a team environment.
- Goal-Oriented: Strong desire to set and achieve goals.
- Communication: Excellent interpersonal and communication skills.
- Technical Skills: Proficient in Excel and other relevant software.
- Education: Valid in-state driver's license, High School diploma or equivalent work experience.
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