Service Center Operations Manager

16 hours ago


Naperville, Illinois, United States Valvoline Instant Oil Change Full time

About the Role:

As a Service Center Manager at Valvoline Instant Oil Change, you will oversee the daily operations of a service center, ensuring exceptional customer service and a safe, efficient work environment.

Key Responsibilities:

  • Manage the overall operation of the service center, including hiring, training, and discipline of employees.
  • Provide superior customer service leadership and ensure a high level of customer satisfaction.
  • Mentor, lead, and train the team to optimize their development and achieve business objectives.
  • Monitor and control inventory, labor management, and financial performance of the service center.
  • Perform and train others on automotive preventive maintenance, including oil changes and vehicle inspections.
  • Maintain a clean, well-organized service center and facilitate a safe and secure working environment.

Requirements:

  • Friendly and willing to work as part of a customer-focused team.
  • Effective interpersonal and oral communication skills.
  • Ability to perform mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
  • Knowledge of cash handling, facility, and safety control policies and practices.
  • Reliable transportation to and from work.
  • Ability to occasionally lift up to 50 pounds and stand for extended periods.
  • High school diploma or equivalent and 2 years managerial/supervisory experience in the quick lube/automotive business.

Benefits:

  • Competitive pay and flexible work schedule.
  • On-the-job training and paid biweekly.
  • Company-provided uniforms and tools.
  • Opportunities for advancement and promotion from within.
  • Paid time off and holidays.
  • Medical, dental, vision, and 401(k) savings plans.

About Us:

Valvoline Instant Oil Change is a franchise of Valvoline that offers award-winning training, fair and honest values, and a commitment to our employees' success.



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