Service Center Operations Manager
16 hours ago
About the Role:
As a Service Center Manager at Valvoline Instant Oil Change, you will oversee the daily operations of a service center, ensuring exceptional customer service and a safe, efficient work environment.
Key Responsibilities:
- Manage the overall operation of the service center, including hiring, training, and discipline of employees.
- Provide superior customer service leadership and ensure a high level of customer satisfaction.
- Mentor, lead, and train the team to optimize their development and achieve business objectives.
- Monitor and control inventory, labor management, and financial performance of the service center.
- Perform and train others on automotive preventive maintenance, including oil changes and vehicle inspections.
- Maintain a clean, well-organized service center and facilitate a safe and secure working environment.
Requirements:
- Friendly and willing to work as part of a customer-focused team.
- Effective interpersonal and oral communication skills.
- Ability to perform mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
- Knowledge of cash handling, facility, and safety control policies and practices.
- Reliable transportation to and from work.
- Ability to occasionally lift up to 50 pounds and stand for extended periods.
- High school diploma or equivalent and 2 years managerial/supervisory experience in the quick lube/automotive business.
Benefits:
- Competitive pay and flexible work schedule.
- On-the-job training and paid biweekly.
- Company-provided uniforms and tools.
- Opportunities for advancement and promotion from within.
- Paid time off and holidays.
- Medical, dental, vision, and 401(k) savings plans.
About Us:
Valvoline Instant Oil Change is a franchise of Valvoline that offers award-winning training, fair and honest values, and a commitment to our employees' success.
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