Technical Support Specialist

4 days ago


St Louis, Missouri, United States Enterprise Holdings Full time
About the Role

The Technical Support Specialist plays a critical role in the Car Sales department, providing advanced technical support, business analysis, and project management. This position works closely with cross-functional teams to analyze business needs, manage critical support functions, and contribute to the successful opening of new dealerships.

The Technical Support Specialist ensures that technology solutions are reliable and aligned with business goals. This role offers many advantages, including exposure to several applications and vendor products, multi-faceted roles and experiences, cross-functional team collaboration, and the ability to see the immediate impact of contributions.

Enterprise offers an excellent benefits package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, paid time off, and organizational growth potential.

Responsibilities
  • Conduct advanced trend analysis and root cause analysis to proactively address issues and improve system performance
  • Analyze, test, and validate supported applications and technologies, ensuring their reliability and efficiency
  • Produce and manage comprehensive solution documentation for a variety of stakeholders
  • Provide on-call, advanced escalation support on a rotational schedule after normal business hours and on weekends
  • Perform complex data analysis to support customer and management requests, providing data-driven recommendations
  • Develop and maintain a suite of reports (daily, weekly, monthly, quarterly, and annual YOY) for internal management and IT stakeholders
  • Collaborate with various departments to identify business support needs, particularly for new technology deployment and development
  • Support project management activities related to opening new dealerships, ensuring visibility and coordination across teams, including Facilities and IT
  • Monitor and assess the effectiveness of service level agreements, suggesting new agreements to manage customer expectations and quality standards
  • Participate in the development of new support solutions and strategies based on trend analysis and evolving business needs
  • Centralize communication efforts for management and global audiences, ensuring clear and consistent messaging
  • Ensure adherence to quality standards, processes, and procedures through regular quality assurance audits
Competency Based
  • Communication
  • Detail-Oriented
  • Ethics and Values
  • Flexibility
  • Problem Solving
  • Results-Oriented
Qualifications
  • HS Diploma, GED, or Equivalent required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have 2+ years of experience troubleshooting business or personal PC hardware/software
  • Must have 1+ years of experience in a customer facing role
  • Bachelor's degree strongly preferred
  • Project facilitation, coordination, or management experience


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