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Technical Support Specialist

4 weeks ago

St Petersburg, United States Intelliswift Full time
Job Summary

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Intelliswift. As a key member of our support team, you will be responsible for providing exceptional technical support to our end-users, resolving hardware and software issues, and ensuring seamless service delivery.

Key Responsibilities
  • Provide technical support to end-users via multiple channels, including on-site support, phone, and remote access.
  • Install, configure, troubleshoot, and resolve problems on a variety of hardware and software.
  • Monitor call tracking systems for new incidents, requests, and tasks, and troubleshoot and resolve client issues per service level agreements.
  • Document activity in call tracking systems and communicate technical information to non-technical audiences.
  • Complete installations of corporate standard software images and stay up-to-date with company and department policies and procedures.
  • Effectively communicate system issues to clients, peers, and management, and participate in testing new product releases and enhancements.
  • Conduct advanced hardware troubleshooting and initiate warranty processes as required.
Requirements
  • Minimum of an H.S. diploma and three (3) years of relevant experience in a technical helpdesk or other technical support environment.
  • Advanced technical knowledge of computer hardware, software, operating systems, mobile devices, networking, business applications, and security products.
  • Ability to communicate technical information to non-technical audiences and document activity in call tracking systems.
Preferred Qualifications
  • B.S. in Computer Science, MIS, or related degree.
  • Experience with ServiceNow, GoToAssist, Proprietary Software, Chrome, VPN F5 and Global Protect, Office 365, and Exchange Online.

We offer a competitive pay rate range of $30/hr. to $32/hr. on W2, hybrid onsite work arrangement, and opportunities for professional growth and development.