Technical Support Specialist
4 weeks ago
As a Technical Support Specialist at Zolon Tech Solutions, Inc., you will play a critical role in providing exceptional support to our users. Your primary responsibility will be to serve as a centralized reporting and problem resolution facility, ensuring that all IT-related issues are addressed promptly and efficiently.
Key Responsibilities:
Provide technical support and assistance to users via phone, email, or in-person
Troubleshoot and resolve hardware and software issues
Collaborate with the IT team to develop and implement special projects, such as instructional technology integration and training videos
Schedule maintenance and repair of IT equipment with vendors
Maintain accurate records of upgrades and repairs
Provide recommendations for the acquisition of computer equipment, software, and related resources
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field
2+ years of experience in technical support or a related field
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Apply now to join our team and take the first step towards a rewarding career in technical support
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