Clinical Care Facilitator
2 weeks ago
Patient Care Coordinator
Job Overview
About Us:
HearingLife is a prominent hearing care organization and a member of the Demant Group, recognized globally for its leadership in hearing healthcare. With a legacy rooted in care, health, and innovation since 1904, we operate over 600 hearing care centers across the United States.
Our mission is to enhance the hearing capabilities of individuals through transformative hearing health services, complemented by personalized care.
Onboarding Commitment:
At HearingLife, we prioritize empowering our Team Members to succeed from the outset.
We offer a comprehensive onboarding program designed to equip individuals with the essential knowledge and skills for effective performance.
As a leader in the hearing healthcare sector, we are dedicated to cultivating a supportive and collaborative work environment where every Team Member can flourish.
What Sets Our Onboarding Program Apart:
- Personalized Coaching: Engage in tailored coaching sessions with your People Leader, offering valuable insights and support as you acclimate to your role.
- Interactive Webinars: Participate in live-virtual webinars led by departmental experts, covering crucial topics that enhance your understanding of our processes and industry standards.
- Self-Paced Learning: Recognizing diverse learning styles, we provide self-paced learning plans that empower Team Members to navigate their educational journey at their own pace.
Our Customized Approach:
- Foundational Training (Initial Two Weeks): The first phase of your onboarding focuses on establishing a solid foundation for success, ensuring a comprehensive understanding of essential concepts.
- Advanced Training (First 30-90 Days): As you advance in your role, you will delve into more complex topics tailored to your responsibilities, enhancing your skills and confidence.
Key Responsibilities
Your Role:
As the face of our clinics, the Patient Care Coordinator is dedicated to ensuring a positive experience for our patients and enhancing their hearing capabilities.
Additionally, this role supports clinic operations by driving revenue goals through patient engagement, managing administrative tasks, and coordinating patient interactions.
- Facilitate patient appointments and contribute to clinic revenue by reaching out to potential and existing patients.
- Welcome all patients and seek potential referrals while understanding current marketing initiatives.
- Perform data entry and schedule appointments using established protocols and internal scheduling software.
- Maintain a patient-ready office environment by managing office supply inventory according to approved lists.
- Accurately manage petty cash, bank deposits, and credit transactions.
- Oversee hearing aid inventory.
- Collaborate with patients to gather insurance documentation while adhering to HIPAA regulations.
Qualifications
We Value Candidates Who:
Exhibit exceptional professionalism and can communicate effectively with patients in person, verbally, and in writing. This dynamic role requires strong organizational skills and a sales-oriented mindset.
As the representative of our office, you will need proactive customer service skills and the ability to maintain a friendly and courteous demeanor in all patient interactions.
- High School Diploma or equivalent; an Associate degree is preferred but not mandatory.
- At least 1 year of experience in a front office role, ideally in a customer service or sales environment.
- Strong multitasking and time management abilities.
- Capability to work independently and collaboratively with staff and support services.
- Proficiency in handling sensitive matters with tact, courtesy, and discretion.
- Technologically adept, with intermediate knowledge of MS Office Suite, particularly Word and Excel.
Benefits:
Paid time off / Company paid holidays / Floating holidays
Health/Medical/Dental/Vision coverage
Competitive 401(k) plan
Exclusive discounts and programs
Education reimbursement opportunities
Basic life and AD&D insurance
Leadership Development Programs:
Engage in management insights and receive personalized guidance to enhance your leadership skills.
A Supportive Work Environment:
We embody our
Core Values:
Trust, Teamwork, a Can-Do Attitude, and Innovative Solutions.
We are an Equal Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
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