Patient Services Coordinator

2 weeks ago

Southport, North Carolina, United States HearingLife Full time

Patient Care Coordinator

Job Overview

About Us:


HearingLife is a prominent national provider of hearing care services, integrated within the Demant Group, a worldwide authority in hearing health established in 1904. With over 600 hearing care centers nationwide, we are dedicated to delivering scientifically-backed, results-driven hearing healthcare through our team of highly skilled and compassionate professionals.

Our mission is to enhance the lives of individuals by improving their hearing through exceptional personalized care.

Onboarding Commitment:
At HearingLife, we prioritize the success of our Team Members from the very beginning.

Our comprehensive onboarding program is designed to equip new hires with the essential knowledge and skills needed for their roles.

As a leader in the hearing healthcare sector, we foster a collaborative and supportive work environment that encourages every Team Member to flourish.


What Sets Our Onboarding Program Apart:

  • Tailored 1:1 Coaching: Engage in personalized coaching sessions with your supervisor, gaining valuable insights and support as you acclimate to your role.
  • Interactive Live-Virtual Webinars: Participate in live webinars led by department experts, covering vital topics that enhance your understanding of our processes and industry standards.
  • Self-Paced Learning Modules: Recognizing diverse learning styles, we offer self-paced learning plans that empower Team Members to navigate their educational journey at their own speed.

Our Customized Approach:

  • Foundational Training (Initial Two Weeks): The onboarding journey begins with essential training, focusing on key concepts necessary for success in your role.
  • Advanced Training (First 30-90 Days): As you advance, you will delve into specialized topics tailored to your responsibilities, enhancing your skills and confidence.


Key Responsibilities

Who You Are:
As the representative of our clinics, the Patient Care Coordinator is dedicated to ensuring a positive experience for all patients while contributing to the clinic's revenue goals.

This role involves attracting new patients, managing administrative functions, and coordinating patient interactions effectively.


  • Facilitate patient appointments and contribute to clinic revenue by reaching out to potential and existing patients.
  • Welcome all patients and gather potential referrals while staying informed about current marketing initiatives.
  • Perform data entry and schedule appointments using company protocols and internal scheduling software.
  • Maintain an organized office environment by managing inventory of office supplies according to company guidelines.
  • Oversee petty cash, bank deposits, and credit transactions accurately.
  • Manage hearing aid inventory effectively.
  • Collaborate with patients to collect insurance documentation while adhering to HIPAA regulations.


Qualifications

We Are Excited About You If:
You possess a high level of professionalism and can communicate effectively with patients in person, verbally, and in writing. This dynamic role requires strong organizational skills and a sales-oriented mindset.

As the face of our clinic, you will demonstrate proactive customer service skills and maintain a friendly demeanor in all patient interactions.


  • High School Diploma or equivalent; an Associate degree is preferred but not mandatory.
  • At least 1 year of experience in a front office role, ideally in customer service or sales.
  • Excellent multitasking and time management abilities.
  • Capability to work both independently and collaboratively with colleagues and support services.
  • Proficient in handling sensitive matters with tact, courtesy, and discretion.
  • Technologically adept, with intermediate knowledge of MS Office Suite, particularly Word and Excel.

Benefits:
Paid time off / Company-paid holidays / Floating holidays
Health/Medical/Dental/Vision coverage
Competitive 401(k) plan
Exclusive discounts and programs
Education reimbursement opportunities
Basic life and AD&D insurance

DMIT Program:
Gain insights into management practices.

Amplify Leadership Program:
Receive personalized guidance and real-world exposure to enhance your leadership skills.

A Supportive Work Environment:
We embody our

Core Values:
Trust, Teamwork, a Can-Do Attitude, and Innovative Solutions.


We are an Equal Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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