IT Manager

7 days ago


Los Angeles, California, United States Financial and Business Services Full time
About the Role

The Financial and Business Services department of the University of Southern California is seeking an experienced IT Manager to join its team. This is an exciting opportunity to combine technology and athletics, working in a fast-paced environment to ensure seamless ticketing and scanning operations for customers.

Key Responsibilities
  • Provide specialized IT support services for day-to-day technology-based project operations and administrative activities.
  • Contribute to the planning, design, analysis, implementation, and quality assurance of all project deliverables.
  • Provide technical expertise and troubleshooting for all functions supported, including day of game or event support, daily maintenance on computers, scanners, POS machines, Access Points, and keeping computers, scanners, and POS compliant.
  • Work with staff and students to ensure PCI compliance daily, and conduct PCI audits and compliance throughout the year.
  • Check in with the SecureSC Team to ensure data is secure and review policies and procedures quarterly.
  • Develop, evaluate, recommend, and implement procedures for data acquisition, management, and quality control.
  • Resolve problems and/or questions referred by project staff or administrators.
  • Provide IT consulting services in areas such as specialized software, hardware, data access/analysis, and research.
  • Prepare status reports on specialized technology project plans, progress, and results of activities.
  • Stay informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings, and seminars.
Requirements
  • Bachelor's degree or equivalent combined experience/education as substitute for minimum education.
  • A minimum of 2 years' experience while in an IT support role.
  • Experience with the design, modification, operation, installation, and maintenance of IT equipment and systems as well as information technology project management.
  • Demonstrate a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.
Preferred Qualifications
  • A bachelor's degree in information science or information technology.
  • 2 or more years of experience managing IT systems, including Point of Sale (POS) and ticketing or live events.
  • 2 or more years of experience in PCI, Data, and other Audits and Compliance.
  • A California driver's license in good standing for a minimum of 2 years.
  • Certification in information technology or technology project management.


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