Executive Director of Culinary Operations
22 hours ago
About the Role
The Executive Director of Culinary Operations will lead and manage all aspects of the company's restaurant and retail shop operations, driving revenue growth, service excellence, and customer satisfaction. This senior leadership position will oversee a team of Directors and Managers, ensuring all restaurants adhere to company standards and policies.
Key Responsibilities
1. Strategic Leadership
• Develop and implement operational strategies aligned with company goals, maintaining a competitive edge in the market.
• Foster a culture of high performance, continuous improvement, and accountability among the restaurant team.
• Collaborate with the senior leadership team to drive business growth and expansion.
2. Operational Excellence
• Oversee daily operations of all locations, ensuring high standards of quality, service, and cleanliness.
• Monitor and analyze performance metrics to identify areas for improvement and implement data-driven solutions.
3. Guest Experience
• Implement initiatives to enhance the overall guest experience, driving customer satisfaction and loyalty.
• Monitor guest feedback and address issues promptly, ensuring exceptional service delivery.
4. Innovation and Growth
• Identify opportunities for innovation and growth within the restaurant operations, staying ahead of industry trends.
• Lead the implementation of new technologies and processes to enhance operations, improving efficiency and productivity.
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