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Executive Director of Restaurant Operations

2 months ago

Jackson, Mississippi, United States Fine Dining Restaurant Group Full time

About the Role

The Executive Director of Restaurant Operations is a key member of the Fine Dining Restaurant Group's senior leadership team, responsible for leading and managing all aspects of the company's restaurant and retail shop operations. This includes developing and implementing strategies to improve operational efficiency, drive revenue and service excellence, and maximize customer satisfaction.

Key Responsibilities

1. Leadership and Strategy

• Foster a culture of high performance, continuous improvement, and accountability within the restaurant team.

• Develop and implement operational strategies aligned with company goals, ensuring alignment with the company's mission and vision.

• Collaborate with the senior leadership team to oversee a team of Directors and Managers, ensuring effective leadership and guidance.

2. Operational Management

• Oversee daily operations of all locations to ensure high standards of quality, service, and cleanliness, maintaining a strong focus on customer satisfaction.

• Monitor and analyze performance metrics to identify areas for improvement, driving data-driven decision making.

3. Guest Experience

• Implement initiatives to enhance the overall guest experience, ensuring exceptional service and high guest satisfaction.

• Monitor guest feedback and address issues promptly, maintaining a strong focus on customer satisfaction.

4. Innovation and Growth

• Identify opportunities for innovation and growth within the restaurant operations, driving business development and expansion.

• Lead the implementation of new technologies and processes to enhance operations, ensuring seamless integration and adoption.